In-Home Care Coordinator (Chicago & North Suburbs)

Location: Chicago and North Suburbs
Position Type: Full-Time
Work Environment: Hybrid (Field-Based and Office/Remote Administrative Work)

Open Arms Solutions is seeking an experienced compassionate and highly organized In-Home Care Coordinator to support clients and caregivers throughout Chicago and the North Suburbs. This role is responsible for managing client relationships conducting assessments coordinating care supporting caregivers and helping ensure clients receive exceptional service from intake through ongoing care.

The ideal candidate thrives in a fast-paced environment enjoys building relationships and can effectively balance client service caregiver support scheduling coordination and business development activities.

• Conduct in-home client assessments and reassessments.
• Develop and maintain strong relationships with clients and family members.
• Monitor client satisfaction and address service concerns promptly.
• Collaborate with scheduling teams to ensure client care needs are met.
• Support care plan implementation and ongoing service delivery.

• Serve as a primary point of contact for assigned caregivers.
• Conduct caregiver check-ins and performance discussions.
• Support caregiver retention through engagement and proactive communication.
• Assist with matching caregivers to client needs and preferences.

• Build relationships with referral partners and community stakeholders.
• Participate in networking outreach and community engagement activities.
• Support conversion of referrals into active clients.
• Document referral activity and relationship development efforts.

• Maintain accurate client and caregiver documentation.
• Track activities and follow-up tasks in company systems.
• Partner with recruiting scheduling and leadership teams to support growth goals.
• Ensure compliance with company policies and industry requirements.

• Previous experience in home care healthcare senior living case management social services or care coordination.
• Strong interpersonal and relationship-building skills.
• Excellent organization and time-management abilities.
• Ability to work independently while collaborating effectively with a team.
• Comfortable using technology and documentation systems.
• Valid drivers license and reliable transportation required.
• Bachelors degree in Social Work Healthcare Administration Human Services Nursing or related field preferred.

• Self-motivated and accountable.
• Strong problem-solving skills.
• Client-focused and compassionate.
• Comfortable working in a growth-oriented environment.
• Passionate about helping seniors remain safe and independent at home.

• Competitive compensation.
• Health dental and vision benefits.
• Paid time off.
• Mileage reimbursement.
• Professional development opportunities.
• Opportunity to make a meaningful impact on clients families and caregivers throughout the Chicagoland area.

Territory: Chicago and North Suburbs
Reports To: Director of Operations / Community Management Leadership

This role is ideal for someone who enjoys combining client service caregiver support relationship-building and operational coordination while helping drive growth and exceptional care outcomes.