Providetimelyandaccurateresponse to customer inquiriesregardingtransportation milestones and shipment details.
Observe corporate guidelines when addressing customer inquiriesregardingshipments.
Escalate unique or complex customer issues to theappropriate supervisorfor resolution when necessary.
Generate potential solutions to customer issues.
Provide feedbackregardingcurrent corporate practices and metricstoorder to support process efficiencies.
Presence required onsite 5 days per week
Perform other related duties as assigned.
QUALIFICATIONS
REQUIREMENTS
REQUIRED SKILLS EXPERIENCE EDUCATION
Bachelors degreepreferredor equivalent experience
English: advanced
Strong attention to details
Organized efficient and able to manage time effectively
Strong customer service mindset focused and responsive
Ability to work under tight deadlines
Great teamplayer
Knowledge of MS Excel with the ability to learn new software
PREFERRED SKILLS EXPERIENCE EDUCATION
Prior experience insupply chain transportation shippinglogistics freightforwarding customer service call center administrative or clerical jobs
PHYSICAL DEMANDS
Prolonged periods sitting at a desk and working on a computer
Must be able tolift upto 15 pounds at a time
Must be able to commute to the designated office location
Presence required onsite 5 days per week
WORK AUTHORIZATION
Authorization to work in the U.S
This role requires working on-site in the office for five days aweek from Monday to Friday. There is no option for fully remote or hybrid workin this role unless required off-site duties are being performed.
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
Supplemental Life Accident Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits effective day one:
Short Term Disability Insurance
401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises Apple Dell Nissan Whirlpool AT&T Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC) headquartered inGeneva Switzerland is a global leader in transportation and logisticsprivately owned and founded in 1970 by Gianluigi Aponte. As one of the worldsleading container shipping lines MSC has 675 offices across 155 countriesworldwide with the MSC Group employing over 200000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road railair and sea transport resources which stretches across the globe the companyprides itself on delivering global service with local knowledge. MSCs shippingline sails on 300 trade routes and calls at 520 ports carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information visitMSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.
Import Bids AnalystMSC USA - CharlestonJob Summary/ Key Responsibilities: JOB SUMMARY Handles customer enquiries and shipment documentation following MSCguidelines. KEY RESPONSIBILITIES & DUTIES Enter and monitor shipment information throughuseof MSC proprietary ITsystem.Liaise with shippers consign...
Import Bids Analyst
MSC USA - Charleston
Job Summary/ Key Responsibilities:
JOB SUMMARY
Handles customer enquiries and shipment documentation following MSCguidelines.
KEY RESPONSIBILITIES & DUTIES
Enter and monitor shipment information throughuseof MSC proprietary ITsystem.
Liaise with shippers consignees governmentagenciesand overseasofficesas necessary.
Assume documentary and customer service responsibility for all assigned shipments.
Maintain efficient oceanshipmentsdocumentation and correspondence.
Providetimelyandaccurateresponse to customer inquiriesregardingtransportation milestones and shipment details.
Observe corporate guidelines when addressing customer inquiriesregardingshipments.
Escalate unique or complex customer issues to theappropriate supervisorfor resolution when necessary.
Generate potential solutions to customer issues.
Provide feedbackregardingcurrent corporate practices and metricstoorder to support process efficiencies.
Presence required onsite 5 days per week
Perform other related duties as assigned.
QUALIFICATIONS
REQUIREMENTS
REQUIRED SKILLS EXPERIENCE EDUCATION
Bachelors degreepreferredor equivalent experience
English: advanced
Strong attention to details
Organized efficient and able to manage time effectively
Strong customer service mindset focused and responsive
Ability to work under tight deadlines
Great teamplayer
Knowledge of MS Excel with the ability to learn new software
PREFERRED SKILLS EXPERIENCE EDUCATION
Prior experience insupply chain transportation shippinglogistics freightforwarding customer service call center administrative or clerical jobs
PHYSICAL DEMANDS
Prolonged periods sitting at a desk and working on a computer
Must be able tolift upto 15 pounds at a time
Must be able to commute to the designated office location
Presence required onsite 5 days per week
WORK AUTHORIZATION
Authorization to work in the U.S
This role requires working on-site in the office for five days aweek from Monday to Friday. There is no option for fully remote or hybrid workin this role unless required off-site duties are being performed.
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
Supplemental Life Accident Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits effective day one:
Short Term Disability Insurance
401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises Apple Dell Nissan Whirlpool AT&T Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC) headquartered inGeneva Switzerland is a global leader in transportation and logisticsprivately owned and founded in 1970 by Gianluigi Aponte. As one of the worldsleading container shipping lines MSC has 675 offices across 155 countriesworldwide with the MSC Group employing over 200000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road railair and sea transport resources which stretches across the globe the companyprides itself on delivering global service with local knowledge. MSCs shippingline sails on 300 trade routes and calls at 520 ports carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information visitMSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.
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