Implementation & Training Manager

Location: Must Reside in CST OR PST TX Highly Preferred

Travel: 80% Field-Based Travel supporting our TX AZ CA & WA Markets.

An Implementation & Training Manager is responsible for overseeing the successful implementation of new systems processes or technologies within an organization. They develop implementation plans coordinate training sessions for employees provide ongoing support and ensure that the implementation meets the organizations goals and objectives. Additionally they may be involved in assessing training needs designing training materials and evaluating the effectiveness of training programs.

Primary Job Duties: 

• Partner with and launch assigned practices based on number of providers and complexity of practice into Privia Medical Group

• Provide project management training and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform

• Set practices up for long-term success with cost savings and population health strategies

• Lead and coordinate activity between the practice and the rest of the Privia teams including Finance IT Billing and Credentialing teams

• Train physicians providers and office staff on Privias processes and technologies in preparation for launch and after launch

• Delivers post-live training to physicians providers and office staff focused on efficiency delegation and population health initiatives.

• Manages EMR questions and support via training listserv for the market for launched clients

• Manage lab ancillary project lab launches improve adoption and long term issue triaging

• Manage a detailed project plan and communicate status to the client and Privia management team

• Manage multiple projects at once

• Manage change and client expectations effectively

• Establish aggressive timelines and confront critical-path items and deadlines

• Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands

• Perform other duties as assigned

Qualifications :

• Bachelors degree preferred OR equivalent relevant experience
• 3 years of experience with practice management or EHR implementation and training preferred
• Technical project management in a healthcare setting is preferred
• Prior experience in hospital or physician office settings including knowledge of physician office workflow and processes.
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulation
• Ability to work in a very fast-paced and changing work environment
• Collaborative customer-focused and able to create visible value
• Team approach to working with others ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

The salary range for this role is $75000 to $85000 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & Restricted Stock Units. The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

No

Employment Type :

Full-time