Implementation Team Lead

About this role:

We are looking for an Implementation Team Lead with 5 7 years of experience to join Tabs as a player-coach leader on the Implementation team. Youll manage 2 4 Implementation Managers while staying hands-on with customer onboarding helping Tabs scale from 8M to 24M ARR and beyond. This is a rare opportunity to shape a department from the ground up at a fast-growing AI-native fintech backed by Lightspeed General Catalyst and Primary.

What will you be doing

• Manage and develop a team of 2 4 Implementation Managers including performance reviews and career growth - not just mentorship
• Own end-to-end customer implementations: from kickoff call through go-live aligning Tabs to each customers existing financial workflows
• Serve as the domain expert on accounting and AR processes engaging directly with CFOs controllers and finance leaders
• Drive project management rigor - set timelines hold customers accountable to milestones and maintain implementation roadmaps for complex multi-month projects
• Partner cross-functionally with GTM Customer Success and Product/Engineering to close gaps and influence the product roadmap

Key Requirements

• Active implementation experience - this is a player-coach role not a pure management position
• Proven people management experience including performance reviews (not just mentorship); 1 year at a startup or 3 years in a more corporate environment
• Deep domain expertise in accounting and finance - must speak the language of accountants controllers and AR workflows
• 5 days/week in-office at our Soho NYC office - non-negotiable
• Background in fintech SaaS or accounting software; ERP integration experience (e.g. NetSuite Sage) strongly preferred
• 5 - 7 years of experience