Implementation Manager, Middle Market (0500) Accounts

Ready to use your project management skills to manage a book of business within the Middle Market (O500) Client accounts As a Client Account Installation Advisor youll manage all facets of client benefits set up; administrative details benefits confirmation structure and billing set up eligibility collection and loading and ID card act as a liaison between our clients and internal business partners driving the installation process

Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield CT Chattanooga TN Denver CO St Louis MO and Scottsdale AZ.

What Youll do:

• Own the client experience across the end-to-end on-boarding process for new and renewing clients.

• Lead implementation meetings with clients that might at times be in person. Develop and present implementation calendar to client including matrix partner deliverables. Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off.

• Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the clients intent with respect to benefit plans and administrative capabilities. Renegotiate as needed through ongoing communication.

• Act as a benefits expert and interact with client on benefit intent. Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on clients plan interpretation.

• Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution.

• Youll coordinate downstream areas for benefit build structure build work order build eligibility ID cards and reservations billing banking and scheduling calls as needed to facilitate implementation of account.

• Communicate ongoing implementation status to client internal and external partners. Surface negotiate and resolve all issues relative to implementation process plan design and timing of deliverables. Communicate outcome and next steps with Sales Client Service Executive and other matrix partners as needed.

Key Requirements:

• High School diploma or GED required. Bachelors degree in business administration business communication marketing or other appropriate professional degree preferred.

• 5 years of experience in project management/account management/account services/sales or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution required.

• 3 years of experience in creating and presenting customer / producer communications.

• Demonstrated leadership ability motivational skills success in negotiations and ability to influence internal/external constituencies.

• Ability to manage multiple and divergent priorities and deadlines work independently and pro-actively negotiate and manage expectations for mutually acceptable solutions.

• Proficiency with multiple software and system-based applications including database and spreadsheets (Word Excel PowerPoint tracking systems) required.

• Understanding of a multitude of insurance plans including medical dental long-term disability accidental death & dismemberment and life coverages.

• Experience and ability to understand the technical aspects of the installation cycle and data behavior.

• Ability to travel to attend client meetings approximately 10%.

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 82700 - 137800 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.