Implementation Coordinator

The primary function of this role is to oversee the addition/set up of new accounts to Liquid Environmental Solutions by providing support to the Key Account Solutions Team and new customers. In this role the Implementation Coordinator will be the primary first point of contact for Key Account Customers to ensure successful account implementation. The Implementation Coordinator must have excellent communication and strong problem solving skills along with being able to prioritize and multitask to complete all tasks accurately in a timely manner.

Assists the Key Account Solutions Managers in the management rollout and implementation of new accounts

May be involved in pre-sales meetings /presentations. Fosters an open line of communication via phone email and face to face with Key Account Solutions Managers and customers

Creates a wide variety of weekly reports on implementation status for internal/external use

Owns implementation process from the beginning to the end ensuring all aspects of setup are complete

Review customer accounts to ensure implementations are completed on time

Partners closely with multiple groups and departments

Account update on all first services

Researching cause of concerns internally with the ability to find resolutions independently

Troubleshoot and resolve issues during implementation

Develop opportunities for process improvement

Facilitate transition to account administrator once implementation is completed

2 years of administrative experience

Bachelors degree preferred

Proficient in Microsoft Outlook Word PowerPoint Excel

Independent and self-motivated

Ability to work some flexible hours/overtime

Professional caliber of communication skills

Ability to connect with and partner with management in multiple departments

Ability to balance multiple tasks

Holds ones self accountable to complete assigned tasks

Ability to read and understand communications in Excel spreadsheets

Comfortable with speaking on the phone with internal customers

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

Required Experience:

IC