Implementation and Adoption Specialist

Implementation and Adoption Specialist

iScribeHealth is looking for an Implementation and Adoption Specialist to lead healthcare clients through implementation training go-live support and long-term product adoption. This is a highly customer-facing role with extensive travel hands-on physician support and close partnership across Customer Success Operations and client teams.

About the role

iScribeHealth is looking for an Implementation and Adoption Specialist to help healthcare professionals successfully implement adopt and continue using our product with confidence.

From the moment a contract is signed through implementation and beyond you will serve as a primary point of contact for clients. This role partners closely with Customer Success Operations and other areas of the business to support a smooth implementation experience deliver effective end-user training and help practices integrate iScribeHealth into their day-to-day workflows.

This is a highly customer-facing role. You will provide training guidance and hands-on support to physicians and healthcare teams especially during go-live. The right person is comfortable being onsite with clients walking the halls during clinic visits answering questions in real time and helping providers build consistent usage habits.

This role travels approximately 90% of the time with the expectation of being on the road 3 to 4 weeks per month. Travel is primarily overnight and includes frequent air travel across the United States and multiple-night hotel stays.

What youll own

End-user training

Facilitate engaging and informative training sessions for end users both in person and virtually

Lead in-depth classroom-style training sessions for physicians and healthcare teams

Respond promptly to end-user questions and provide clear guidance to support a smooth learning experience

Develop update and enhance training programs and materials as the product evolves

Work with clients to schedule training sessions that align with their operational needs

Coach clients on best practices to maximize product value within their workflow

Provide ongoing support and guidance to address challenges and optimize product utilization

Implementation and adoption

Support clients during go-live week by visiting multiple sites and assisting healthcare providers with setup and configuration

Provide hands-on demonstrations to show product usage and key workflows

Actively engage with physicians during clinic visits to encourage consistent product use

Provide hands-on support to help physicians overcome adoption challenges

Monitor end-user adoption rates and identify areas where additional support may be needed

Provide feedback and escalate issues as needed

Relationship building

Build strong professional client relationships that support long-term partnerships

Act as the client champion during implementation and go-live phases

Ensure client needs are heard concerns are addressed and implementation stays on track

Partner with leadership to support client retention and long-term success with iScribeHealth services

Extensive travel and onsite presence

Travel frequently to client sites across the United States

Maintain a strong onsite presence for effective face-to-face engagement

Represent iScribeHealth professionally in fast-paced customer-facing environments

Adapt quickly to different clinical settings client needs and implementation timelines

What were looking for

Proven experience in client engagement training or implementation roles within healthcare or technology

Strong customer service and interpersonal skills

Excellent training and communication skills

Ability to work independently without close supervision

Comfort with a dynamic work environment and extensive travel

Professionalism resilience and adaptability in customer-facing settings

Ability to build trust with physicians healthcare teams and client stakeholders

Strong problem-solving skills and the ability to provide calm hands-on support during implementation

Where Youll Make an Impact

Client implementation

In-person and virtual training environments

Classroom-style physician training sessions

Onsite go-live support across healthcare practices

Client workflow coaching and product adoption support

Customer success and operations

Client scheduling and implementation coordination

Training materials and adoption support resources

Cross-functional collaboration with Customer Success Operations and leadership

Our Core Values

Candidates must align with iScribeHealths core values: Cares Deeply Resourceful Accountable Customer-obsessed and Knowledgeable.

Why Join Us

Opportunity to impact the future of healthcare technology and AI-driven solutions.

Competitive salary and benefits including medical dental vision HSA/FSA 401(k) with employer matching and education reimbursement.

Collaborative dynamic team environment focused on innovation and growth.

iScribeHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.