ICT Service Desk Engineer

Location: Morrisville US/ Global collaboration
Company: Ascom

At Ascom we are looking for an ICT Service Desk Engineer who wants to take ownership grow professionally and be part of a truly global IT operations environment. Your main focus will be on the US and Canadian offices but you will pitch in on a global scale as well. Local US office hours are expected with limited to no travel.

About the Role

As an ICT Service Desk Engineer you will play a key role in ensuring that users across Ascom receive high-quality technical support. You will troubleshoot resolve and continuously improve the experience of our global ICT landscape.

You will take ownership of incidents follow them through to resolution and collaborate with internal teams and external partners to deliver effective solutions.

This is a hands-on role where your technical skills creativity and service mindset will make a real impact on day-to-day operations.

What Youll Do

• Provide enterprise-level technical support to end users

• Troubleshoot diagnose and resolve IT issues across systems and devices

• Deploy and manage client machines and software

• Escalate and coordinate issues with internal and external teams when needed

• Create and maintain knowledge base documentation

• Contribute to continuous improvement of support processes

• Participate in testing and rollout of new ICT tools and services

Why You Should Apply

• Freedom & ownership Plan your work manage your priorities and take responsibility for solutions

• Global collaboration Work closely with international teams vendors and stakeholders

• Grow your career Develop your skills deepen your expertise and specialize within ICT operations

What Were Looking For

Soft Skills

We are looking for someone who:

• Works independently but thrives in an interdependent team environment

• Has a strong work ethic and takes ownership of tasks

• Is service-minded with a focus on user satisfaction

• Communicates clearly and collaborates effectively across cultures

Technical Skills

You should have experience or knowledge within:

• Windows Client Operating Systems

• Active Directory (AD)

• Microsoft Entra ID (Azure AD)

• Microsoft Intune or similar endpoint management platforms

• Client lifecycle management (deployment patching security)

• Printers and peripheral support

• Basic networking (LAN/WAN TCP/IP)

• IT service management and troubleshooting

Additional experience with SCCM or similar software is a plus.

Your Background

• Degree in Computer Science Engineering or related field

• 12 years of relevant IT support experience

• Certifications such as A or Network (or equivalent experience) are beneficial

• Experience working in a multi-site corporate IT environment is an advantage

Join Us

At Ascom we believe recruitment is a two-way decision.
We are not only looking for someone to join us we are looking for someone who also chooses us as their next employer.

If you are looking for a role where you can make an impact grow and shape your work we would love to hear from you.