IAM Delivery Manager

Job Title: IAM Delivery Manager

Location: Charlotte NC - Hybrid

Relevant Experience Years 15 years of experience with IAM projects with 8 years managing multi-workstream projects in IAM domain in large enterprise environments

Tools

IGA PAM IGA SSO CIAM and Secrets Management Technologies (Must have)

Secrets Management PKI External Authorization and CIEM Technologies

MS Project Excel Word PowerPoint (Must have)

Skills

At least 8 years hands-on experience managing delivery of multiple simultaneous projects and multi-track projects in IAM domain

Prior hands-on experience working as engineer architect or BA in IAM implementation and operations projects

Prior hands-on experience as a project manager of IAM implementation and operations projects

In-depth knowledge and understanding of lifecycle of projects in IAM domain typical challenges issues and problems

Understanding of audit and regulatory requirements and relation to IAM projects

Audit risk and compliance knowledge for IAM and cybersecurity

Knowledge on IT and security standards and regulations such as SOX ISO27001 SOC1/SOC2 COBIT GDPR CCPA

Strong organizational skills

Skilled in coordinating and communicating with customer and vendors to manage dependencies on other teams and stakeholders

Skilled in anticipating problems roadblocks risks and effectively communicating and managing them

Skilled in project financial management tracking budgets resourcing cost and managing P/L of project

Excellent communication skills with team leadership ability

Excellent client facing and presentation skills.

Responsibilities

Project Delivery Management:

- Set up the full lifecycle of IAM projects internally and with customer processes from initiation to closure ensuring on-time delivery and alignment with business goals.

- Actively manage and ensure projects meets budgetary timeline security compliance and P&L targets.

- Ensure any potential issues are identified set up and monitor rectification plan with PM and flag to delivery leadership for visibility and inputs.

- Ensure adherence to SOW scope and use appropriate mechanisms to manage changes in project scope schedule and costs

Operational Support:

- Have weekly connects with PMs to review project plan project status ensure any issues and roadblocks are identified and planned for rectification.

- Ensure coordination and tracking with internal teams for project deliverables invoicing P&L resource fulfillment risk tracking activities.

- Ensure resource fulfillment through internal and external processes on time for planned project activities.

Stakeholder & Vendor Mgmt:

- Act as the primary point of contact for third-party contracting parties vendors managing relationships and expectations. Coordinate internal resources and third parties/vendors for the execution of projects.

Client Mgmt:

- Ensure high customer satisfaction. Get weekly feedback and inputs from customer leadership on meeting customer expectations and identify gaps and opportunities for improvement.

- Act as the first level of escalation after project manager for customer concerns.

- Have regular conversations with customer cyber leadership in other IAM and cyber domains identify and map new opportunities for growth with account leadership.

Risk & Compliance:

- Measure project performance using appropriate systems tools and techniques.

- Perform risk management to minimize project risks. Ensure internal and customer processes are followed to achieve internal and customer risk and compliance parameters. Report and escalate to management as needed.