[HYBRID] IT Support Specialist (Tier 2) Long-Term Stability, Modern Flexibility

HYBRID IT Support Specialist (Tier 2) - Long-Term Stability Modern Flexibility
Location: Akron OH; Hybrid Flexibility after 3-6 months
Salary: $60000-$75000
**Compensation negotiable based on stronger technical experience or relevant certifications**
Benefits: Medical Vision Dental 401k Holidays PTO Paid Certification and Training Programs Compensation Growth Through Certifications
Job Type: Full-Time
Typical Hours: M-F 8am-5pm Great Work/Life Balance!
Sponsorship is not available

HYBRID IT Support Specialist (Tier 2) Description

Our client a growing MSP is seeking an IT Support Specialist (Tier 2) to join their team in Akron. This role offers the best of both worlds combining a variety of technical work with the flexibility of a hybrid schedule once youre fully ramped up. Youll spend about 75% of your time supporting end users and resolving tickets with the remainder focused on more advanced systems and infrastructure troubleshooting. While this is a support-focused role its far from traditional Help Desk work. Youll independently troubleshoot Microsoft 365 Active Directory Group Policy Windows Server DNS/DHCP networking and security issues beyond basic password resets and workstation support. While MSP experience is preferred theyre also open to candidates from internal IT environments who have worn multiple hats and enjoy solving a wide range of technical challenges. This is an opportunity to join a stable team with excellent tenure true work life balance flexibility when needed and a leadership team that prioritizes employee well-being over burnout. The company has built a reputation for retaining employees by offering the support flexibility and work life balance that can be difficult to find within the MSP industry.

Hybrid Schedule: Onsite training is required for the first 3 to 6 months. Once fully ramped up employees have the flexibility to work from home a couple of days per week.

HYBRID IT Support Specialist (Tier 2) Responsibilities

Provide technical support via phone email and ticketing system
Troubleshoot Microsoft 365 Windows server and networking issues
Administer Microsoft 365 Active Directory Group Policy DNS and DHCP
Manage user accounts permissions security groups and access
Configure workstations laptops mobile devices and user accounts
Support employee onboarding offboarding and workstation deployments
Troubleshoot VPN firewall printer and connectivity issues
Respond to cybersecurity incidents and security alerts
Communicate directly with clients throughout issue resolution
Document ticket activity and collaborate with senior engineers

HYBRID IT Support Specialist (Tier 2) Qualifications

4 years of IT support experience beyond traditional Tier 1 Help Desk required
Windows Server troubleshooting experience required
Active Directory and Group Policy experience required
Microsoft 365 administration and troubleshooting required
Network troubleshooting experience including VPNs firewalls and switches required