Hybrid CSR-Estimator in Training

Join the Kniesels Collision Family!

Company Overview

Kniesels Collision has proudly served Northern California for over 58 years as a family-owned and operated leader in collision repair. With 13 state-of-the-art locations across El Dorado Placer Sacramento and Yolo Counties were known for delivering exceptional craftsmanship and a customer experience that stands above the rest.

When you join Kniesels youre not just taking a job youre building a career with a team that values your expertise invests in your growth and supports you every step of the way. Be part of a company where quality matters people come first and your future has room to grow.

Position Available

Estimator Assistant / Estimator in Training

Location: Kniesels Collision - Rancho Cordova 2459 Mercantile Dr. Rancho Cordova CA 95742

Position Summary

The Estimator Assistant / Estimator in Training is an entry-level development role designed for individuals seeking a long-term career in collision repair estimating. This position works closely with experienced estimators and production staff to learn vehicle damage assessment repair planning insurance communication and the estimating process while supporting daily shop operations.

The Estimator Assistant serves as a key support resource to the estimating team by assisting with vehicle inspections documentation customer communication scheduling and administrative functions. This role helps ensure customers receive timely updates and exceptional service throughout the repair process while developing the technical knowledge and skills necessary to become a Collision Repair Estimator.

Success in this position requires strong communication skills attention to detail organizational ability and a desire to learn the technical and customer service aspects of collision repair. This position offers a structured path toward advancement into a Collision Repair Estimator role.

Key Responsibilities

Estimator Support & Training:

Shadow experienced estimators to learn collision repair estimating procedures and best practices.
Assist with vehicle inspections damage documentation and repair planning activities.
Photograph vehicle damage and upload supporting documentation into estimating and management systems.
Learn repair versus replace decision-making process and manufacturer repair procedures.
Assist with supplement estimate preparation and insurance documentation.
Support estimators with administrative and operational tasks throughout the repair process.
Learn estimating software (CCC1) and Mitchell (Repair Center) insurance guidelines and DRP requirements.
Participate in ongoing training related to collision repair vehicle technology and estimating processes.
Develop the skills necessary to prepare accurate repair estimates independently.

Customer Service & Administrative Support:

Welcome customers professionally and assist with vehicle drop-offs and deliveries.
Communicate repair status updates to customers as directed by the estimating team.
Help guide customers through the repair process and answer general questions.
Assist with obtaining repair authorizations and required documentation.
Coordinate rental vehicle arrangements and insurance-related communications when needed.
Maintain accurate customer and vehicle records in Nexsyis and related systems.
Schedule estimates customer appointments and repair-related activities.
Support payment collection and final paperwork completion.
Assist in resolving customer concerns promptly and professionally.
Maintain organized customer files and contribute to a clean professional front-office environment.

Must be at least 18 years of age
Customer service experience preferred
Automotive collision repair dealership insurance or service-industry experience is a plus (but not required).
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to learn technical information and processes.
Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
Proficiency with Microsoft Outlook Word and Excel.
Familiarity with Nexsyis or estimating software is a plus.
Valid drivers license and insurable driving record preferred.
Ability to stand walk and inspect vehicles throughout the workday.
Ability to lift and move items up to 20 pounds.
Maintains a professional appearance and positive attitude.

Career Development Opportunity

This position is designed as a developmental role with a clear progression into a Collision Repair Estimator position. Through hands-on training mentorship and ongoing education successful candidates will build technical expertise customer communication skills and industry knowledge required to become a high-performing estimator at Kniesels Collision.

What We Offer:

• Competitive salary with performance-based incentives
• Paid Holidays Paid Sick Time and Paid Personal Time (PTO)
• Competitive 401(k) Savings program with a company contribution
• Life Insurance EAP Travel Assistance
• Additional Life LTD AFLAC options available
• Opportunities for professional development and advancement within the company.

Pay Range: Competitive hourly pay ($20.00 - $25.00/hour DOE)

Equal Opportunity Employer

Kniesels Collision is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race color religion sex gender identity sexual orientation national origin age disability veteran status or any other protected characteristic under applicable federal state or local laws.

We believe our differences make us stronger and are committed to fostering a workplace where everyone has the opportunity to grow contribute and succeed.