HVAC Warranty Technician (Multiple Shifts Available)

Alternative schedules available:

• Four 10 hour shifts a week
• Tuesday - Saturday
• Wednesday - Sunday
• 12pm - 8pm 2pm - 10pm
• Nights & Weekends etc.

MUST BE LICENSED IN CT

Total Mechanical Systems part of the renownedApex Service Partnersnetwork is seeking an experienced HVAC Warranty Technicianto join our team. With over 20 years of industry expertiseTotal Mechanical Systemsis a trusted name in HVAC solutions throughout Connecticut. As part of Apex Service Partners we offer exceptional opportunities for career growth and professional development. If you have experience in HVAC service and diagnostics and a strong understanding of warranty processes this is your opportunity to work with a company known for its excellence innovation and commitment to quality.

• Warranty Service & Repairs Diagnose and repair HVAC systems covered under warranty ensuring compliance with manufacturer guidelines and company policies.

• Customer Interaction Communicate with homeowners regarding warranty coverage service expectations and recommendations for system performance.

• Troubleshooting & Diagnostics Identify system issues assess warranty eligibility and provide efficient solutions to maintain system functionality.

• Warranty Claim Processing Document service visits submit warranty claims and maintain detailed records using Service Titan or similar software.

• Parts & Equipment Management Coordinate with vendors and the internal team to source warranty-approved replacement parts and materials.

• Code Compliance & Safety Ensure all repairs and services adhere to state and local HVAC regulations as well as manufacturer standards.

• Customer Education Provide homeowners with guidance on system maintenance and warranty coverage to enhance system longevity and performance.

• Collaboration & Teamwork Work closely with the service and installation teams to provide seamless warranty support and issue resolution.

• Record Keeping & Software Use Utilize Service Titan or similar platforms to track job details maintain customer records and process warranty claims.

• Experience At least 3 years of HVAC service or repair experience with knowledge of warranty processes preferred.

• Licensure Connecticut D2 or S2 License is required.

• Technical Expertise Strong understanding of HVAC systems including air conditioning units furnaces heat pumps and ductless mini-split systems.

• Service Software Experience using Service Titan or similar software for tracking service visits and processing claims is a plus.

• Customer-Focused Excellent communication skills with the ability to explain technical information to homeowners in a clear and professional manner.

• Problem-Solving Skills Ability to quickly diagnose system issues and determine warranty eligibility.

• Valid Drivers License Clean driving record required.

• Attention to Detail Strong documentation and organizational skills for accurate warranty claim processing.

• Physical Requirements Ability to lift heavy equipment tools and materials as needed.

• Medical Prescription Dental and Vision Insurance Comprehensive coverage with minimal out-of-pocket expenses.

• Disability & Term Life Insurance Financial security for you and your family.

• Matching 401(K) Benefits Competitive retirement savings plan to help secure your future.

• Ongoing Training & Development Opportunities for continuous learning and skill enhancement.

• Paid Holidays & PTO Paid time off for holidays and a generous PTO policy to support work-life balance.

• Career Growth Opportunities Be part of a growing company with opportunities for advancement.

Total Mechanical Systemsmay conduct a pre-employment background check and drug test subject to applicable laws.

If youre an experienced HVAC technician with expertise in warranty service and a commitment to delivering high-quality repairs we want to hear from you! Apply today to advance your career withTotal Mechanical Systems a trusted leader in the HVAC industry and part of theApex Service Partnersnetwork.

Total Mechanical Systemsis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.