HVAC Technical Service Specialist

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Allied Air Enterprises is a division of Lennox International. We bring together the collective strengths of seven comfort brands Armstrong Air AirEase Concord Ducane Allied Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects Allied Aire Enterprises redefines ease-of-business through breadth of product resources and competencies unparalleled in the market.

At Allied Air Enterprises were proof of how effective good people can be. Weve based our entire business on hiring talented dedicated professionals and giving them the resources needed to thrive. Having the right people can elevate the attitude ideas quality and commitment of any facility and were proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees creativity and their desire to improve the world. We believe they help us create products that are better for homeowners better for the environment and better for the professional dealers who install them every day.

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

1. Technical Support Escalation
   Support the Technical Service Quality Lead in resolving complex technical support escalations.

• Provide advanced troubleshooting support for technical consultants on complex issues collaborating with engineering manufacturing and other teams as needed.
• Track escalatedissues to identify trends knowledge gaps and opportunities to improve first-contact resolution
• Provide phone and/or email support to distributors and dealers during periods of high call volume staffing shortages or complex escalations as needed.

1. Service Flash Support

• Support coordination with manufacturing product service coordinators and cross-functional teams to drive root-cause analysis and resolution of escalated quality issues.
• Assist in communicating Service Flash status updates to customers through AlliedConnect monthly meetings and other channels to ensure timely and consistent updates.
• Assist in gathering accurate issue documentation and compiling KPI/trend reporting.

1. Technical Service Operations

• Drive Salesforce improvements to simplify request submission tracking and visibility for both customers and internal teams
• Assist in developing and maintaining standard operating procedures (SOPs) troubleshooting checklists and technical knowledge content including AI tools ensuring accuracy and consistency across the team
• Support definition and tracking of team skill competencies by identifying knowledge gaps auditing technical support calls and helping improve overall technical capability and consistency

• High school diploma or equivalent required
• Associate degree HVAC certification or equivalent technical training preferred
• 5 years of HVAC technical service or field experience
• Advanced knowledge and experience in troubleshooting residential and/or commercial HVAC equipment
• Ability to handle and prioritize multiple technical requests effectively
• Ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment
• Excellent communication and interpersonal skills with customer-centric mindset

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $76000 - $99750annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.