HVAC Service Operations Manager 2

About Us

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K medical dental and vision care - Available day one

• Extensive product and on the job/cross training opportunities with outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out: you will do

  
  Under general supervision of HVAC Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

  
  How you will do it

  • Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.

  • Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting analyzing and driving the business processes of all lines of service business.

  • Direct supervision of service business support team including those responsible for account management support asset management invoicing file maintenance service order posting etc.

  • Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training resources and ideas with mitigate problems.

  • Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training communication measures and reinforcement of processes and service applications.

  • Implements and maintains delivery standards consistent with BSNA objectives for balanced profitable growth through effective execution of work.

  • Performs other duties as related to customer happiness actualization of strategies within the service organization development and maintenance of service team business plans and account management of service customers.

  What welook for
  Required

  • Minimum of 5 years service proven experience managing service operations and/or service dispatch / scheduling.

  • Minimum of 5 years HVAC commercial industry experience with progressing responsibility

  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

  • Must have strong interpersonal skills to effectively connect with both internal and external clients.

  • Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.

  • Able to prioritize work activities based upon financial impact to desired business goals.

  • Demonstrated competence in written and verbal communication skills.

  • Experience and/or basic project accounting or costing principals.

  • Able to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.

  • Able to use Service Management software and financial accounting systems.

  • Bachelors Degree OR an equivalent experience in HVAC industry

  HIRING SALARY RANGE: $97000 - $130000 (Salary to be determined by the education experience knowledge skills andabilities of the applicant internal equity location and alignment with market data.) This role offers acompetitive Bonus plan that will take into account individual group and corporate performance. Thisposition includes a competitive benefits package. For details please visit the About Us tab on the JohnsonControls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.