HVAC Service Manager
Job Location:
Rocky Mount, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
$90000 - $120000 annual salary
This position reports daily to Rocky Mount VA
YOUR NEW ROLE:
Our HVAC Service Manager is accountable for the bottom-line profitability of the service team. This role works closely with team leaders to control costs through the efficient management of technicians equipment and scheduling while ensuring staff performance budget goals and operational standards are consistently met from both the companys and clients perspective.
This position reports to the Service Leader and is responsible for the performance of team leads and field personnel. The incumbent may have direct and/or indirect oversight responsibilities for multiple staff members. Key stakeholders include the executive team warehouse manager technicians customers and vendors/suppliers.
JOB REQUIREMENTS:
High School Diploma or Equivalent
3 years HVAC service or skilled-trades experience
Previous management or supervisory experience
Strong leadership and employee development skills
Experience managing budgets expenses and job profitability
Strong scheduling staffing and problem-solving abilities
Excellent communication and organizational skills
PREFERRED QUALIFICATIONS:
Experience managing HVAC service technicians and/or team leads
Experience with service-industry KPIs and performance metrics
Experience with job costing and financial forecasting
Experience developing and implementing employee training programs
Experience with apprentice development and progression
Experience managing field operations equipment and company assets
KEY ACCOUNTABILITIES:
40% Leadership & Team Development: Lead coach and develop team leaders and technicians; ensure performance goals and operational standards are met; conduct team meetings one-on-ones ride-alongs and performance evaluations.
25% Business Management & Profitability: Manage expenses staffing levels supply chain equipment maintenance budgets forecasts and job costing to maintain profitability and budget goals.
20% Training & Development: Create coordinate and implement effective training programs tailored to the needs and learning abilities of team members.
15% Company Assets & Resources: Ensure company vehicles equipment and other assets are secure properly maintained and used effectively.
Measures of Success: Success is measured by achieving financial and operational goals while maintaining strong service performance customer satisfaction employee development and asset management. This includes meeting budget and profitability targets maintaining high conversion and customer satisfaction rates minimizing callbacks and damage and retaining and developing employees.
We believe in taking care of our team
90% Company-Paid Health Insurance
Optional Dental and Vision Insurance
Company-Funded Life and AD&D Insurance
401(k) with Company Match
Paid Holidays and Paid Time Off
Paid Training and Accredited Trade Education
Career Growth and Promotion Opportunities
Tuition Reimbursement (role dependent)
Employee Discounts
Volunteer Opportunities
Company-Provided Tools/Technology for Field Roles
Company Vehicle (field positions)
Daily Hot Breakfast Provided
Supportive Family-Oriented Team Culture
About Wisler Plumbing Heating Cooling & Electric
Wisler proudly serves Roanoke Franklin County and the Smith Mountain Lake area. Founded in 1986 by Daniel Wisler our company was built on one simple principle: always do what is fair and right.
From the beginning Daniel led by exampleteaching the importance of integrity accountability perseverance and taking responsibility even when its difficult. Those values continue to guide our business today and are deeply woven into our culture.
At Wisler we believe strong values are the difference between a company that simply survives and one that truly thrives. Our team works hard supports one another and takes pride in delivering exceptional service to our community.
We are committed to developing our people promoting from within and creating long-term career opportunities in the plumbing HVAC electrical and water quality industries.
Voted Best of Roanoke 2026 Platinum Winner in Plumbing HVAC and Electrical Services.
Why Youll Love Working at Wisler
At Wisler Plumbing Heating Cooling & Electric we dont just offer jobswe build careers.
Our culture is built on respect accountability and teamwork. We support each other celebrate success together and take pride in the work we do for our customers and our community.
Whether you are starting your career or bringing years of experience you will find opportunities here to grow learn and make a meaningful impact.
Wisler Plumbing Heating Cooling & Electric is proud to be an Equal Opportunity Employer.
Education: High School Diploma or Equivalent
Experience: 3 years HVAC trades and management Experience
Skills: Strong communication attention to detail and a customer-focused mindset.
Additional Requirements: Must pass a background check drug test and satisfactory MVR record.
Your application has been successfully submitted!
Required Experience:
Manager
