HVAC Service Manager

Lead. Grow. Build Something That Matters.

As You Wish Electric Plumbing Heating and Air has served the Greater Seattle area for 20 years. As a trusted leader in residential home services were growing and looking for a hands-on HVAC Service Manager to take our HVAC service department to the next level.

Grow the HVAC department to $6 million annually in total revenue. This is a high-impact leadership opportunity for someone who delivers results builds teams and leads from the front.

What Youll Be Doing

This is not a sit-behind-the-desk role. Youll be leading from the front both in the field and in the office.

Lead & Develop a Strong Team

Coach and mentor HVAC technicians through regular ride-alongs

Conduct weekly 1:1 meetings with direct reports

Provide call-by-call coaching to improve technical and customer interaction skills

Set clear expectations and hold your team accountable

Help recruit hire and develop top talent

Collaborate with existing leadership to optimize processes improve service efficiency and scale performance

Performance management through accountability and consistent top grading

Drive Growth & Performance

Own department performance: revenue margins and efficiency

Responsible for contributing to and executing a revenue plan in service performance in alignment with an established management team

Track and improve KPIs like average ticket conversion rates and productivity.

Identify opportunities to grow the business and improve operations

Drive service strategy focused on achieving and increasing high ticket averages

Balance technical expertise with a sales-driven mindset to promote and sell services and solutions

Maintain ownership of HVAC Service team budget including forecasting cost control and profitability

Target: $500k monthly revenue average for the HVAC department

Stay Hands-On in the Field

Work alongside HVAC Service Technicians and Comfort Advisors to coach customer interactions

Ensure quality work and strong customer experience

Be a resource your team can rely on

Run a Tight Operation

Manage labor expenses and overall department profitability

Partner with dispatch to optimize scheduling and efficiency

Oversee payroll job data and administrative functions

Deliver Great Customer Experience

Support HVAC Service Technicians in providing top-tier service

Handle escalated customer issues with professionalism and care

What We Offer:

Competitive Pay & Bonuses: Total compensation package from $120000.00 - $149000.00

Perks: Company vehicle for work use allocated gas amount.

PTO 6 paid holidays

Weekly pay; Every Friday is payday!

Comprehensive Benefits Package:

Health insurance with 75% employer-paid premium for employees 50% for dependents.

401(k) matching

On-going training

Core Competencies:

• Collaborative Works well across teams and leadership
• Rational Makes data-driven decisions grounded in logic
• Consistent Reliable performance and follow-through
• Grit Ability to weather the storm
• Problem solver Solution-oriented and motivated to find a way

• Experience within the HVAC trade (field or leadership) preferred but not required
• Proven track record of building a team from 10 to 20 people
• Proven experience leading teams and improving performance
• Strong understanding of service operations
• Sales experience prefer residential sales but open to industry background
• ServiceTitan experience preferred
• Data-driven decision-making skills
• High business acumen

Ready to Lead From the Front

If youre the type of leader who takes ownership develops people drives results and is motivated to find a wayeven when conditions are toughwe want to talk to you!

Apply today and help us build the future of our service team.