HVAC Customer Service Representative CT Air

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Answer inbound calls and assist customers with HVAC service maintenance and installation needs
• Schedule and dispatch technicians efficiently to maximize daily capacity
• Communicate appointment details timing and expectations clearly to customers
• Maintain accurate customer and service records in CRM/service software
• Identify opportunities to promote maintenance plans and additional services
• Coordinate with technicians and management to resolve issues quickly
• Handle customer concerns professionally and escalate when necessary

• $25.00$28.00 per hour
• Performance-based incentives
• Medical dental and vision insurance
• Paid time off and holidays
• Growth and development opportunities within a rapidly expanding organization

• 13 years of customer service call center or dispatch experience
• HVAC plumbing or other home services experience required
• Experience scheduling and dispatching field technicians preferred
• ServiceTitan experience is a strong plus
• Comfortable handling a high volume of inbound calls in a fast-paced environment
• Strong communication organization and multitasking skills
• Ability to handle customer concerns professionally and resolve issues efficiently
• Comfortable promoting maintenance agreements and additional services when appropriate
• Reliable professional and customer-focused

If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!