HVAC Applied Equipment Technical Support

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

The Technical Support Specialist II serves as a key escalation resource for complex service parts and product-related technical issues that cannot be resolved through standard documentation or front-line support. This role supports customer service distribution and commercial teams by investigating ambiguous or incomplete information identifying root causes validating part applicability and facilitating resolution of field issues. The position regularly interfaces with suppliers product engineering manufacturing and internal systems to ensure accurate technical solutions and continuous improvement of service parts data and documentation.

• Serve as a Level II technical escalation point for parts-related and product support issues.

• Analyze customer cases involving part identification applicability configuration and product failures.

• Investigate and resolve complex issues where information may be incomplete conflicting or difficult to interpret.

• Support the timely resolution of high-impact and time-sensitive customer escalations.

• Provide expert technical guidance to customer-facing teams and stakeholders.

• Diagnose technical issues using Bills of Material (BOMs) as-built configurations engineering drawings and system tools.

• Identify discrepancies between design intent catalog data and field-installed product configurations.

• Determine root causes of part-related issues including incorrect BOM structures missing data documentation gaps or configuration errors.

• Develop and communicate clear actionable recommendations for issue resolution.

• Support troubleshooting efforts related to installation usage upgrades and service-related concerns.

• Collaborate with suppliers to validate part details functionality specifications and potential failure modes.

• Partner with Product Engineering and Manufacturing teams to resolve design configuration and technical support questions.

• Evaluate and identify alternate parts substitutions and workarounds when standard documentation does not provide sufficient guidance.

• Escalate systemic issues affecting multiple products customers or business processes.

• Coordinate cross-functional efforts to drive resolution of complex technical concerns.

• Identify and document errors inconsistencies or gaps within service BOMs parts catalogs (PIC/PIM) and supporting documentation.

• Communicate required corrections and improvement opportunities to catalog management and engineering teams.

• Support ongoing data accuracy initiatives and service parts catalog maintenance activities.

• Analyze trends and recurring issues to recommend preventive actions and process improvements.

• Gather summarize and present technical findings and performance data to management and stakeholders.

• Develop and maintain advanced technical expertise in commercial HVAC products and service offerings.

• Provide guidance and support to less experienced team members.

• Assist in customer training and technical education activities as needed.

• Recommend enhancements to processes systems and documentation to improve support effectiveness.

• Associate Degree (AA/AS) and a minimum of 5 years of experience in HVAC technical support engineering support product support customer support or service operations; OR

• Bachelors Degree (BA/BS) in Engineering HVAC Technology Mechanical Engineering Industrial Technology Manufacturing Engineering or a similar technical discipline and a minimum of 2 years of experience in HVAC engineering product support or technical support.

• Strong working knowledge of commercial HVAC systems and configurable products.

• Experience troubleshooting service parts BOM structures product configurations and field issues.

• Proficiency with enterprise systems such as SAP Windchill PIC PIM or similar platforms.

• Ability to interpret engineering drawings product documentation BOMs and as-built configurations.

• Strong analytical investigative and root-cause analysis capabilities.

• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.

• Proven ability to collaborate effectively across suppliers engineering manufacturing and commercial organizations.

• High attention to detail and commitment to accuracy.

• Experience supporting customer escalations in a technical support service or call center environment.

Pay Range

The annual salary for this position is between $79000.00 - $158000.00 annually. Factors which may affect pay within this range include but are not limited to skills education experience and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives subject to plan requirements.

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 1 September 2026

Job Applicants Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.