Human Resources Manager

Make an impact by joining ServiceSource a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation embrace change and strengthen communities.

The Human Resource Manager will lead and direct the routine functions of aligned portfolio or division. Work strategically and pro-actively with aligned leadership team to understand and execute the companys strategic goals and enforcing HR policies and practices as it relates to current and future talent needs retention recruiting benefits and leave and employee relations. Due to the varying needs of each portfolio and/or contract across the company the tasks of each position may focus more heavily on one of the below areas as opposed to another.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provides support and guidance to HR generalists and hiring managers in recruiting and selection process. Coordinates and conduct exit interviews to determine reasons for voluntary separation to increase retention.
• Maintains compliance with federal state and local employment laws and regulations and recommended best practices are aligned with all government and EEOC policies procedures and regulations. Provides direction and education to direct reports to achieving departments goals and processes.
• Educates managers on changes to existing policies and/or processes. Coordinates the completion of all necessary on-boarding and integration materials and documentation for all new hires rehires transfers and promotion.
• Runs weekly report of HR Employees List in Workday to check for and rectify discrepancies. Process all HRIS requests in WorkDay. Ensure compliance with AbilityOne and Service Contract Act (SCA) regulations Collective Bargaining Agreement (CBA) and ServiceSources policies also ensure timely enrollment of benefits is completed by new hires within 30 days of hire.
• Oversee employee disciplinary meetings terminations and timely investigation and ensure timely termination of employees who have separated from the organization.

Additional Responsibilities

• Review/Approve all employee letters of offers company transfers or promotions including those hired and paid by ServiceSource.
• Maintain knowledge of trends best practices regulatory changes and new technologies in human resources talent management and employment laws that require Affirmative Action for the organization.
• Lead the maintenance of local HR standard operating procedures. Maintain accurate and comprehensive records of all investigations and resulting conclusions. Communicate results to affected employees and managers. Note ongoing complaint trends and suggest policy changes or clarifications.
• Ensure timely processing of Reasonable Accommodation requests and FMLA usage. Discuss discrepancies with management.
• Discuss non-WDR wage changes with Compensation. Supply all necessary documentation. Proof-read submissions for accuracy.
• Verify terminations/changes are accurately entered in employees profile.
• Provide local approval for requests for benefit programs including tuition reimbursement leave donation programs and submit them to the Benefit and/or Payroll department for final approval and processing.
• Ensure current job descriptions are assigned on each employees record and updated as necessary as notified by managers. Ensure affected employees receive new job descriptions once approved.
• Ensure timely communication of training requirements for new hires promotions and transfers. Conduct training classes when requested. Lead routine and HR compliance audits for the site or Regional Office.
• Participates in and ensures HR compliance with all audits or reviews SourceAmerica OFCCP DHS DSPD CARF AbilityOne etc.
• Lead the maintenance of confidential personnel files and benefits records in accordance with the organizations policies and HR laws.
• Communicate ServiceSources policies and procedures consistently clearly and objectively.
• Draw on the strengths of other HR subject matter experts as needed. Actively participate in special Human Resources projects as requested.
• Perform other job-related responsibilities as assigned.

Qualifications: Education Experience and Certification(s)

• Requires a bachelors degree in Human Resources or a related discipline and a minimum of seven (7) to ten (10) years of hands-on experience in HR showing a progression of increased responsibility.
• 15 years of work-related experience may substitute for a bachelors degree.
• Demonstrated experience working within unionized environments and nonprofit organizations is required.
• Prior supervisory experience required.
• Ability to obtain HR certification preferred.

Knowledge Skills and Abilities

• In depth knowledge of human resources laws and corresponding compliance requirements required including FLSA FMLA SCA COBRA EEO/AAPs ERISA and HIPAA.
• Ability to communicate in a confident clear and professional manner verbally and in written communications.
• Ability to inspire coach and lead a team.
• Ability to conduct all work-related duties with high sense of confidentiality accuracy and professionalism.
• Ability to communicate and work effectively with leadership and others across the company.
• Strong computer skills to include proficiency with Microsoft Office software specifically Word and Excel.
• Ability to learn and become an expert user of the HRIS (Workday).

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people we work hard to provide benefits that make their lives better so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical Dental and Vision plans.

• Financial protection with 100% company paid Disability Life Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs we offer an Employee Assistance Program Wellness Program and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer making employment decisions without regard to a persons race color religion sex (including pregnancy sexual orientation gender identity and transgender status) national origin age (40 or older) veteran status disability or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information