Human Resources Business Partner

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

• Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties.
• Ability to maintain regular attendance.
• Serve as a primary HR contact for managers and leaders in assigned programs depts and divisions.
• Partners regularly with Talent Acquisition on staffing strategies and workflow for residential and clinical programs ensuring hiring metrics are met.
• Work with talent acquisition to address high volume hard to fill roles reduce time to fill and improve candidate quality.
• Partner with program leadership and TA to monitor and address turnover trends in all programs.
• Evaluate and improve recruitment hiring and scheduling (Shift Board) processes for relief staff.
• Partners with all HR functional areas including total rewards (benefits and compensation) payroll training and development and employee relations to improve workflows and resolve programmatic people issues.
• Provide guidance on employee relations conflict resolution performance concerns and labor contract interpretation. Collaborate with HR executive leadership on issues and circumstances that require escalation and help to resolve employee and leadership concerns related to HR processes.
• In collaboration with HR functional areas advise program leadership on leave management ADA accommodations and return-to work processes.
• Drive employee engagement efforts including communication and support of employee surveys action planning and recognition programs.
• Support initiatives that promote inclusion safety and employee wellbeing in a demanding residential environment.
• Support new manager onboarding and ongoing leadership development.
• Promote a positive organizational culture aligned with mission and values.
• Support audits investigations and regulatory reviews.
• Lead or participate in assigned committee meetings.

• Bachelors degree in Business administration Human Resource Management Social Services or related field.
• 3-5 years of progressive human resources experience preferably in human services healthcare long-term care.
• Experience working with a unionized workforce.
• Knowledge of state and federal employment laws.
• Strong communication problem-solving and coaching skills.
• Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
• Have and maintain a valid Drivers License for a minimum of 6 months with an acceptable driving record.

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!

At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.

And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.