HR Quality Controls Manager Vice President

Role Overview

As aVP Manager in HR Quality Controls you willlead the HR Quality Assurance Team setting the quality strategy operating and performance standards across global Employee Help and Employee Relations processes supporting 265000 employees. You will drive a strong controls culture deliver measurable improvements in quality outcomes and partner with HR operations and control functions to reduce operational risk and improve employee experience.

Job Responsibilities

• Manage and develop a team of QA analysts including hiring onboarding goal-setting coaching and performance reviews.
• Establishcapacity planning coverage models and workload balancingto meet monthly/quarterly QA targets.
• Create succession and cross-training plans to ensureresilience and continuityacross time zones and peak periods.
• Leadcalibration sessionswith internal teams and stakeholders to ensure consistent scoring and interpretation of policy.
• Maintain and evolveSOPs/playbooksand ensure adherence to strict guidelines for investigation and documentation.
• Ensure alignment with firmwide control programs and reporting requirements.
• Act as a senior point of contact for HR operations leaders Employee Relations partners and control stakeholders on quality performance and trends.
• Influence process owners to adoptsystemic fixes; negotiate priorities and timelines across multiple teams.
• Provideexecutive-ready reportingand synthesize trends into actionable recommendations.
• Own dashboards/KPIs (e.g. defect rate repeat errors aging rework SLA impact training effectiveness risk themes).
• Identify opportunities forautomation/standardizationin QA workflows and reporting (where appropriate)

Required qualifications capabilities and skills:

• 5 yearsof experience in quality assurance controls audit operational risk or HR operations (or equivalent).
• 2 years of people management experience(direct leadership of analysts/reviewers; coaching and performance management).
• Demonstrated experience operating in ahighly regulated process-driven environmentwith strong documentation discipline.
• Bachelors degree required
• Proven ability toset strategy and executethrough othersdriving outcomes across a distributed team.
• Strong judgment with ability to make and defend decisions usingpolicy data and risk-based reasoning.
• Advanced stakeholder management: ability toinfluence without authority handle escalations and drive adoption of best practices.
• Strong written communication: ability to produceclear audit-ready documentationand concise leadership updates.
• Strong organizational leadership: creates structure prioritization and disciplined follow-through across competing demands.
• Comfort with global coverage and flexible scheduling to meet business needs across regions.

Preferred qualifications capabilities and skills:

• Advanced degree or relevant certifications a plus.