HR Operations Coordinator

This position is Hybrid; candidate must reside in the NYC HR Operations Coordinator is responsible for providing high-quality operational and administrative support. This role will manage key HR processes including invoice processing data validation employment verifications benefits administration support union coordination and employee service desk activities. The HR Operations Coordinator will also help maintain and improve HR workflows systems and processes to ensure accurate timely and efficient service to employees and HR ideal candidate is highly organized detail-oriented service-oriented and comfortable working with confidential employee information in a fast-paced ResponsibilitiesHR Operations & AdministrationProcess review reconcile and track HR-related invoices ensuring accuracy appropriate approvals and timely regular HR data validation and quality checks to ensure employee information is accurate and up to accurate HR records documentation reports and operational employment verifications in accordance with established policies and day-to-day HR operational activities and ensure requests are completed accurately and within established service with HR projects audits reporting and other administrative initiatives as Service DeskProvide responsive and professional support through the HR employee service to employee questions and requests related to HR policies benefits employee records and general HR and resolve employee inquiries or escalate issues to the appropriate HR team or subject-matter identify recurring employee questions or process issues and recommend SupportAssist with day-to-day benefits administration including employee eligibility enrollment life events and employee with benefits vendors and internal HR partners to resolve issues and maintain accurate employee benefits-related audits reconciliations reporting and appropriate documentation and ensure benefits-related information is processed accurately and & Employee Relations SupportServe as an administrative liaison between HR and union information requests documentation meetings and follow-up activities involving accurate records related to union employees and applicable HR leadership with administrative activities related to collective bargaining agreements and union-related requests and communications are handled professionally consistently and within required Systems & Workflow OptimizationUtilize Dayforce and other HR systems to maintain and validate employee information and support HR with HR workflow management and identify opportunities to improve efficiency accuracy and employee document processes develop standard operating procedures and implement process with HR team members and cross-functional stakeholders to troubleshoot system and workflow data reporting and analysis using HR systems and Microsoft Office Qualifications3-5 years of experience in HR operations HR administration HR shared services benefits or a related Human Resources degree in Human Resources Business Administration or a related field preferred/ working with Dayforce or a comparable HRIS; Dayforce experience strongly with Microsoft Office particularly Excel Word and attention to detail and demonstrated ability to validate and maintain accurate handling confidential and sensitive employee organizational skills with the ability to manage multiple priorities and written and verbal communication customer-service orientation and ability to work effectively with employees at all to collaborate with HR partners vendors union representatives and cross-functional problem-solving skills and the ability to research issues and determine appropriate QualificationsExperience supporting employees in a unionized with HR shared services or an employee service center/service supporting benefits processing invoices vendor payments or HR-related financial with HR data audits reporting and documenting and improving HR workflows and Child Center of NY is an Equal Opportunity applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status or any other category protected by Federal State or local law. EOE M/F/D/V