HR Digital & User Experience Manager (Hybrid)

The Manager HR Digital and User Experience is responsible for shaping and delivering a simple intuitive and effective digital experience for Teammates managers and HR partners. This role leads the design optimization and governance of HR digital products and journeysensuring HR technology is humanâcentered dataâenabled and aligned with business strategy.

Position Accountabilities

HR Digital Strategy & Product Ownership

• Own the HR digital experience roadmap aligning HR technology capabilities with business and people strategy.
• Serve as product owner for key HR platforms (e.g. HCM talent learning case management) prioritizing enhancements based on user needs and business impact.
• Partner with HR Centers of Excellence IT and vendors to deliver new features integrations and system improvements.
• Establish standards for HR digital design usability accessibility and content governance.
• Stay current on emerging technologies to ensure HR Technology remains relevant and impactful from a user experience perspective.

User Experience & Journey Design

• Lead endâtoâend design of employee and manager journeys across hireâtoâretire experiences.
• Apply userâcentered design design thinking and journey mapping methodologies to identify pain points and improve usability.
• Use qualitative and quantitative insights (e.g. user research analytics feedback) to guide continuous improvement.
• Ensure digital experiences are consistent inclusive and intuitive across platforms and devices.

Adoption Change & Enablement

• Drive adoption of HR digital tools through effective change management communications and training.
• Partner with HR operations and change teams to simplify processes and reduce employee effort.
• Measure and improve adoption satisfaction and selfâservice effectiveness.
• Consult on UX standards guidelines measures best practices and design approaches to ensure adoption utilization and continuity.

Governance Analytics & Continuous Improvement

• Define and track success metrics such as user experience scores completion rates case volumes and system usage.
• Ensure HR digital solutions comply with data privacy security accessibility and compliance requirements.
• Continuously evaluate emerging HR technology and UX best practices to inform future enhancements.
• Identify and track key metrics and data to evaluate the utilization and adoption of technology solutions.

Leadership & Collaboration

• Lead mentor and develop a team of HR digital UX or product professionals (directly or through matrixed teams).
• Act as a trusted advisor to HR leadership on digital experience and platform capabilities.
• Foster strong partnerships with IT Talent Development HR Technology vendors and other internal and external partners.

Organizational Relationship

This position reports to the Head of HR Systems & Delivery

Position Qualifications

Education & Experience

• Bachelors degree in Human Resources Information Systems Instructional Design Business User Experience or a related field or equivalent experience.
• 5 years of experience in HR technology digital product management UX Learning Systems or HR transformation roles.
• Banking and financial service experience preferred
• Handsâon experience with HR platforms (e.g. Workday UKG Oracle SAP)
• Hands-on experience with Learning system platforms and tools (Cornerstone LMS/LXP Walk Me)
• Demonstrated expertise in userâcentered design journey mapping and digital experience optimization.
• Experience leading crossâfunctional initiatives and influencing stakeholders without direct authority.

Knowledge & Skills

• Strong analytical communication project management and problemâsolving skills.
• Experience leading or supporting largeâscale HR or enterprise system implementations.
• Instructional design and training development consulting experience
• Experience with team collaboration tools (Miro JIRA MS Teams etc.)
• Familiarity with Agile or productâbased delivery models.
• Familiarity with service blueprint methodologies.
• Experience managing vendors or system integrators.
• UX product management or change management certifications.
• Advisory capability: communication and influence capabilities across a variety of audiences ranging from new-to-the-workforce to C-suite executives
• Ability to both lead and support able to lead a team coordinate a project or drive execution.
• Comfortable with shifting priorities; flexible and easily adapt to changing business needs
• Experience in authoring and developing modern digital learning pathways and blended learning approaches
• Advanced knowledge of Microsoft Office tools and learning development tools (e.g. Articulate Vyond Canva Storyline Captivate Camtasia etc.)
• Design thinking background: data-driven learner-centered researcher; concept prototyping; test and iterate design; define and analyze metrics; apply insights to improve programs and products

Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Required Experience:

Manager