HR Coordinator

About Brightway

Established in 2008 Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35 states and an impressive $1.3 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services marketing resources and continuous learning and development.

We are embarking on the next stage of our customer-centric growth driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets.

Scope

The HR Coordinator supports the new hire experience from offer acceptance through 90 days post-hire. This role manages onboarding for both individual and class hires acting as the cross-departmental connector that keeps all teams on track. Equal parts coordinator and process builder this role is also responsible for identifying opportunities to streamline onboarding workflows and supporting HR Operations on ATS administration documentation and related projects.

Job Responsibilities

Onboarding Coordination

• Manage the new hire onboarding process from offer acceptance through 90 days including background checks I-9 verification documentation and technology setup.
• Facilitate new hire orientation for all new employees ensuring a consistent and welcoming experience.
• Partner with the internal HR Payroll & Benefits team to ensure all new employees are properly set up prior to their start date.
• Serve as the central coordinator for class hire onboarding (Sales & Customer Service) ensuring all departments - IT Compliance Licensing L&D and Office Coordination - have their tasks assigned tracked and completed on time.
• Maintain onboarding trackers and communication timelines; follow up across teams to surface and resolve blockers.
• Partner with hiring managers to confirm new hire readiness and a consistent first-day experience.

Process Improvement

• Evaluate existing onboarding workflows and identify opportunities to streamline standardize and operationalize.
• Build and maintain SOPs checklists and process guides that make onboarding more repeatable and scalable.
• Proactively bring process improvement recommendations to HR leadership and support implementation.

Operations Support

• Serve as a resource for ATS operations - maintaining system accuracy requisition workflows candidate records and related documentation.
• Maintain the job description catalog ensuring templates are current organized and accessible.
• Maintain the careers inbox partnering with the internal team to ensure all inquiries are routed and handled appropriately.
• Participate in career fairs hiring events and sourcing support as needed.
• Assist in other HR projects as needed.

Skills Licenses & Certifications

• Proficiency in Microsoft Excel
• Strong organizational and coordination skills; able to manage multiple workstreams and hold others to deadlines.
• Detail-oriented and task-driven with an ownership mentality.
• Comfortable collaborating across departments and adapting to different working styles.
• Tech-proficient; able to learn HR systems ATS platforms and AI tools quickly.
• Familiarity with I-9 and background check processes a plus.

Education & Experience

Bachelors degree and 13 years of experience within HR recruiting or onboarding; equivalent experience considered.

Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow.