HR Contact Center Supervisor

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

We are seeking a highly motivated HR professional with a passion for leading teams and driving HR excellence. The HR Solutions Center Supervisor role is pivotal in ensuring the efficient operation of our HR Solutions Center which is the primary helpline for Tier 1 questions regarding Self-Service Support Benefits Payroll Absence & Leaves Retirement and additional Corporate Programs. The ideal candidate will have a strong background in HR excellent leadership skills and a strategic mindset to drive continuous improvement in our HR services.

What you will do:

Ensure the HR Solutions Center operates smoothly and efficiently providing timely and accurate HR support to employees and management.

Maintain and monitor standard operating procedures and best practices for Tier 1 HR operations.

Monitor and manage the HR Solutions Center budget ensuring cost-effective operations.

Participate in the recruitment selection and onboarding processes for the HR Solutions Center team.

Collaborate with leadership to identify staffing needs and develop effective recruitment strategies.

Provide leadership guidance and mentorship to HR Solutions Center staff.

Conduct regular performance evaluations and provide constructive feedback to team members.

Identify training and development needs and coordinate relevant programs to enhance team skills and knowledge.

Foster a positive and supportive work environment promoting employee engagement and satisfaction.

Ensure compliance with all relevant labor laws regulations and company policies.

Handle case and phone call escalations for complex issues and provide resolution guidance.

Collaborate on initiatives to enhance HR service delivery leveraging technology and process improvements.

Solicit feedback from employees and management to identify areas for improvement and implement changes as needed.

What you will bring:

3-5 years of experience in HR or in a supervisory or leadership role.

Knowledge of HR principles practices and employment laws.

Excellent interpersonal and communication skills with the ability to build relationships at all levels of the organization.

Proven ability to lead coach and develop a high-performing team.

Strategic thinker with strong analytical and problem-solving skills.

Preferred experience in Workday Service Now UKG ADP Peoplesoft and Microsoft Office Suite.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.