HR & Client Services Lead

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

• Serve as a primary day-to-day HR contact for assigned clients including nonprofits and small to mid-sized organizations
• Execute HR processes including onboarding offboarding policy implementation and compliance tracking
• Draft and support delivery of employee relations documentation (corrective actions written warnings PIPs termination documentation)
• Partner with client leadership to support recruiting efforts including job postings screening coordination and onboarding processes
• Maintain HR documentation audit readiness and personnel file integrity across client accounts
• Support implementation of HR best practices aligned with client goals and organizational standards

• Conduct initial intake and documentation of employee relations matters escalating complex situations to the Principal
• Support investigations through fact-gathering documentation and coordination
• Ensure compliance with federal state (Texas) and local employment laws and internal policies
• Assist with policy updates handbook rollouts and compliance initiatives

• Ensure consistent high-quality service delivery across all client engagements
• Track deliverables deadlines and ongoing HR initiatives for assigned clients
• Support development and refinement of internal SOPs templates and service models
• Maintain strong professional relationships with client stakeholders

• Support operational execution of Strategic Focus Educational Services including:
  • Tutor onboarding and documentation compliance
  • Scheduling coordination and communication
  • Tracking attendance deliverables and reporting requirements
• Assist with process standardization and administrative workflows across service lines
• Support internal projects reporting and operational improvements as needed

• Routine HR operations and documentation
• Recruiting coordination and onboarding processes
• Standard employee relations documentation (drafting and coordination)
• Client communication on routine HR matters

• Termination decisions and high-risk employee relations matters
• Formal investigations and sensitive complaints
• Organizational restructuring or strategic workforce decisions
• Board-level or executive advisory situations

• 24 years of progressive HR experience (HR Generalist HRBP or similar)
• Strong working knowledge of employee relations HR compliance and HR operations
• Experience supporting multiple stakeholders or client groups
• Excellent written and verbal communication skills
• High level of professionalism discretion and sound judgment
• Strong organizational skills with the ability to manage multiple priorities

• Experience supporting nonprofit organizations or mission-driven environments
• Familiarity with HRIS systems (APS Paycom or similar)
• Experience in consulting or multi-client environments
• Exposure to education workforce development or program operations

• Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
• Execution Excellence: Strong follow-through and attention to detail
• Client Service Orientation: Professional responsive and solutions-focused
• Adaptability: Comfortable working across diverse clients and service lines
• Process Discipline: Ability to build and follow structured workflows
• Communication: Clear professional and confident in both written and verbal formats

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.