HR Advice Specialist (US) Intake, Triage & Adjudication

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The HR Advice Specialist is primarily responsible for leading complex high risk case management and investigations end-to-end (including discipline approach and employment decisions) in alignment with HR / TD operating models policies protocols and external legal requirements for assigned portfolio / business lines

Depth & Scope:

• Provides specialized advice and support to HR and business / corporate partners for high risk and sensitive HR / employment matters that require investigations (e.g. breaches of code Respect in the Workplace Whistleblower) to enable effective HR governance and risk mitigation
• Partners with a wide range of key stakeholders (e.g. people managers/employees HR Shared Services HR Advice/ Business Partners Employee Relations/ HR CoEs Legal Global Security & Investigations) to gain / collects relevant information required to analyze facts evaluate situations advises on complex HR / employment matters provides strategies options and risk assessment on a case-by-case basis
• Resolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirements
• Conducts field interviews / site visits / information sessions and scans the internal employee environment to highlight issues / risks and recommends proactive approaches to address systemic workplace issues
• Builds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situations
• Embraces listens and considers information and perspectives from both managers and employees in the resolution of issues as required
• Scope includes a wide range of HR / employee relations issues including but not limited to: Investigations: Breaches of Code of Conduct Respect in the Workplace Whistleblower and corresponding discipline approach and employment decisions; Supports People Managers in monitoring employee experience and engagement: HR Visits/Employee Insight/In Touch sessions & Focus groups
• Uses established risk mitigation tools to support the business in operating within TDs acceptable employment risk profile
• Provides regular and relevant management information on trends / issues and potential opportunities; monitor case management database and provide input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identify and escalate issues having broad corporate implications / risks
• Decisive and identifies and quickly escalates high risk issues as per established protocol/authority to transact; Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution
• Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transact
• Maintains a culture of risk management and control supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TD
• Ensures case files are input into database in a timely manner
• Identifies process improvement and efficiency opportunities
• Promotes and embraces teamwork teambuilding and continuous learning for themselves within own team and broader HR Advice Channel

Education & Experience:

• Bachelors degree preferred
• Action oriented individual who demonstrates high accountability sound judgment and decision making abilities
• Ability to navigate and leverage internal relationships and functional areas across the organizations with a proven ability to get things done
• Strong influencer who engages colleagues business partners key stakeholders and business leaders
• Ability to prioritize
• Excellent time management Communication skills: excellent written and verbal skills
• Ownership of results/recommendations
• Listening understanding and responding
• Information seeking/probing
• Building partnership with stakeholders/relationship management
• Impactful collaborative partnering: ability to influence and resolve issues
• Excellence in judgment & decision making
• Understanding the business and its goals & objectives
• Technical HR expertise
• Employee Relations expertise
• Risk Management
• Adaptability/Flexibility
• Teamwork & Cooperation
  

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of decisions on the well-being of TD its Customers and stakeholders
• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity
• Models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique inclusive culture that reflects TDs diversity agenda and create an extraordinary employee experience
• Participates fully as a member of the team and contribute to a positive work environment
• May provide leadership training and guidance to other team members
• Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
• Actively shares information and knowledge and proactively learn from the expertise of others

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.