Housing Counselor

At Syracuse Northeast Community Center (SNCC) we engage grow and connect neighbors supporting them in moving from emergency to self-reliance health and wellbeing.

NEHDA an affiliate of SNCC empowers the Northside community by promoting quality housing fostering financial security for families and supporting businesses.

SNCC is an equal-opportunity employer focused on developing a diverse staff to best serve the needs of all neighbors. NEHDA staff are SNCC employees.

The Housing Counselor supports neighbors in achieving housing security by:

Connecting renters and landlords with community resources

Promoting affordable housing especially in the City of Syracuse

Counseling around tenant-landlord disputes

Addressing core housing concerns

Performing Housing Quality Standards inspections

Assisting in creating individualized housing action plans

Identifying eligible participants for rental assistance and supporting applications

Assisting in Foreclosure Prevention Program

Connecting participants with other essential supports through referrals

Providing sustained case management and continued engagement

Support Tenants/Homeowners in obtaining and sustaining safe healthy affordable housing and in avoiding eviction/foreclosure

Rental Site Visits with participants to view apartments meet landlords and code officials and assess housing quality

Manage Caseload as directed by supervisor(s)

Documentation of activities in required database(s) as directed by supervisor(s)

Perform Outreach to participants throughout NEHDAs service area

Develop and Implement Workshops for tenants landlords and homeowners that promote sustained safe healthy affordable housing

Work collaboratively with the NEHDA and SNCC teams to support the overall needs of participants and promote opportunities

Other Duties as Assigned and as directed by supervisor(s)

SNCC and NEHDA are equal-opportunity employers focused on developing a staff that reflects the community we serve and best supports the needs of neighbors.

SNCC pays 85% of Individual Excellus Gold Healthcare plan

SNCC pays 100% Individual Excellus dental plan

NYS required sick leave PTO for first 90 days (1 hr earned every 30 hrs worked);

150 hours PTO annually (prorated) after 90 days of continuous employment

SNCC 401(k) contribution of 4% and up to 1% match begins date of hire vests after 1 year of continuous employment

Support funded programs and services as directed by supervisor(s)

Work Collaboratively with NEHDA staff and administration to serve the housing needs and refer for additional essential services

Engage professionally with neighbors businesses and others

Other duties as assigned by supervisor(s)

Requirements listed represent necessary abilities and skills. Modifications may be made to enable all individuals to perform the essential functions.

HUD Certification highly preferred

Outgoing personality and ability to interact effectively with others required

Syracuse city resident with strong community connections preferred

Relevant education and experience preferred

Strong organization time-management and listening skills required

Collaborative work ethic required

Multi-lingual multicultural abilities preferred

Must have a reliable vehicle for travel within Syracuse and Onondaga County

Must pass HUD exam within 90 days of hire

Valid and clean NYS drivers license

Able to pass criminal and DMV check upon hire

Regular use of computer copier phone MS Office Salesforce and other software

Ability to travel throughout service area occasional exposure to outside weather

Ability to work at a computer for extended periods and to attend meetings

NEHDA staff are SNCC employees and follow all procedures in the SNCC Employee Handbook.

This job description in no way states or implies these are the employees only duties. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor.

SNCC reserves the right to revise job duties at any time at its sole discretion.

All employment at SNCC is at will. Employees work closely with supervisors over a 90-day orientation ending with a performance evaluation.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.