Housing Coordinator
Job Location:
Washington, DC - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
AtPlacemakr exceptional resident experiences begin long before move-in. As Housing Coordinator your mission is to own the Resident Ready process by ensuring every residence is prepared inspected and ready to welcome its next resident safely efficiently and consistently.
Around here no two days look the same (which is exactly how we like it).Youllbalance changing priorities coordinate multiple operational teams solve problems before theyimpactresidents andmaintainvisibility across dozens of active homes at any given time. Success in this role requires equalpartsorganization communication and follow-through because every move-in depends on your ability to bring multiple teams together around one common goal.
Reporting directly to the Housing Program Manageryoullserve as the operational owner of the Resident Ready process while partnering closely with Resident Experience Associates Housekeeping Maintenance Front Desk Property Leadership and corporate support every inspection work order cleaning inventory verification and operational milestone is completed before approving a residence for occupancy.
Ifyoureenergized by building order out of complexity thrive in fast-moving environments and believe great resident experiences begin behind the scenesyoullfind yourself right at home in this role.
This is a full-time position requiringabilityto work during the week weekendseveningsand holidays. The exact days of the week will be rotational.
This position requires regular travel between assignedPlacemakr-managed communities throughout the Washington metropolitan area as business needs Members will report to an assigned home-basecommunityin the Washington metroareabutshould expect to support other locations throughout the portfolio. Approved business travel expenses will be reimbursed byPlacemakr.
Housing Coordinatorsshould expect to spendthe majority oftimeactivelysupporting operationsacross multiple communities including traveling between properties coordinating resident readiness activities verifying inspections supporting resident transitions and collaborating with operational teams.
What youll do
Own the successful execution of the Resident Ready process across assigned communities ensuring every residence is prepared for occupancyin accordance withPlacemakrstandards and client requirements.
Coordinate the operational activities that support move-ins move-outs inspections and resident readiness ensuring all teamsremainalignedand every residence is prepared for occupancy.
Maintain complete visibility into the readiness status of every assigned residence while proactivelyidentifyingoperational risks and removing barriers to occupancy.
Partner closely with Housekeeping Maintenance Front Desk Property Leadership and the Housing Program Manager to ensure operational activitiesremainaligned and on track.
Review inspection findingsmonitoroutstanding deficiencies and ensure all required work is completed before approving a residence for resident arrival.
Maintainaccurateresident readiness trackers occupancy recordsinspectiondocumentation inventory records and operational reporting.
Communicate proactivelyregardingoperational risks scheduling conflicts changing priorities and resident readiness status.
Monitor compliance with client requirements company policies confidentiality standards and Standard Operating Procedures.
Build strong working relationships across operational teams while fostering accountability collaboration and consistent execution.
Support operational reporting continuous improvement initiatives new client implementations and program transitions.
Provide hands-on operational support wherever needed to ensure residents receive an exceptional arrival experience.
Additionalduties and responsibilities as assigned. AtPlacemakr this phraseisnta catch-allitsthe way we work.
What it takes
Bachelors degree in Hospitality Business Administration Operations Property Management or a related fieldpreferred;or equivalent professional experience.
Two or more years of experience in hospitality property management multifamily housing operationslogistics project coordination or another fast-paced service environment.
A valid unrevoked drivers license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day.
Exceptional organizational skills with the ability to manage multiple competing priorities
Unmatchedattention to detailwith a mindset thatthelittle thingsmakea big difference.
Strong judgment and problem-solving skills with the ability toanticipateissues and drivetimelyresolution.
Excellent verbal and written communication skills with the ability to coordinate multiple departments and build trusted relationships.
Experience managing complex workflows whilecollaborating cross functionallytoovercome obstacles andproduce real solutions.
High degree of professionalism integrity ownership and accountability.
Ability tomaintainconfidentiality while handling sensitiveresidentclientpartner and company information.
Comfortable learning andutilizingmultiple technology platforms operational systems and reporting tools.
A naturally adaptablesolutions-oriented professional who thrives in a fast-paced environment where priorities change quickly.
You lead by example and embody the core values ofPlacemakr. You Own It. You Make It Better. You Treat People Right.
Housing Coordinatorswill be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for ourHousing Coordinatorsand an exceptionalresident experience.
Required Experience:
IC
About Company
Experience comfort and convenience at our apartment-hotels. Enjoy spacious units with the amenities of home, plus prime locations and hospitality services.
