Housing Assistant

We are recruiting for a Housing Assistant to support our downtown Sacramento located client. This on-site long term contract role is based in the downtown Sacramento area. The Housing Assistant serves as the first point of contact for applicants tenants and the public providing front-line support for housing inquiries program information and application processing. The ideal candidate brings outstanding customer service strong problem-solving skills and the ability to navigate sensitive situations with professionalism and empathy. This role requires a calm solutions-focused approach and a commitment to supporting our clients mission of providing safe stable and affordable housing.

Pay:$20.93/hour

Role Type: Contract to Hire

100% onsite in downtown Sacramento (6 month contract with potential to hire)

Monday-Thursday 7:30 am - 5:30 pm Friday 7:30 am - 4:30 pm Every Other Friday Off

RESPONSIBILITIES

• Maintain a positive empathetic and professional attitude when assisting applicants tenants and the public.
• Respond promptly to housing inquiries by phone email and in person.
• Establish positive rapport with all visitors and callers while maintaining a high level of professionalism.
• Provide information on housing programs eligibility requirements waitlists and application processes.
• Acknowledge and resolve client concerns escalating issues appropriately.
• Process housing applications recertification packets forms work orders and documentation.
• Maintain accurate records of client interactions transactions and communications.
• Ensure client satisfaction through clear communication and consistent follow-through.
• Assist walk-in clients with program questions documentation needs and appointment scheduling.
• Perform administrative duties related to housing intake case support and program coordination.
• Exercise discretion with confidential tenant applicant and agency information.
• Support residents with maintenance requests and follow up to ensure timely completion.

QUALIFICATIONS

• Minimum 12 years of customer service experience; housing social services or government agency experience is a plus.
• High school diploma or equivalent required.
• Ability to remain calm professional and courteous in high-volume or sensitive situations.
• Excellent verbal and written communication skills.
• Strong customer-service mindset with a willingness to help and collaborate.
• Ability to work effectively in a team environment.
• Strong judgment in identifying necessary information and routing requests appropriately.
• Proficiency in Microsoft Word and Excel.
• Ability to self-manage prioritize tasks and handle multiple responsibilities simultaneously.
• Exceptional client-relations skills and commitment to equitable service delivery.