Houseperson

Currently seeking a Houseperson at our Horizons at 77th resort who is passionate about building lasting vacation memories for owners/guests visiting our resort properties! The position assists and supports Housekeepers by ensuring that our guest rooms meet their high standards upon their arrival at our properties. Youll also get to interact with our guests by delivering extra items to rooms.

We offer an excellent benefit package to our full-time Team Members that include Day One medical dental and vision insurance 401K plan and Paid Time Off (PTO) program!

What will I be doing
Providing excellent service for our guests and owners while theyre staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.
Provide customer service to guests including information about resort services activities and local attractions. Removed and replaced with new linens towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
Make sure that all items delivered to the guest rooms are clean and in working order. Be a self-inspector by examining carpets drapes and furniture for stains damage or wear. Report maintenance deficiencies replenish linen and guest amenities assist co-workers when requested.
Work in a fast-paced and sometimes stressful environment flexible with spontaneous demands from guests.
Identify and report preventative or other maintenance issues in public areas or guest rooms.

What are we looking for
To fulfill this role optimally youll need to possess the following minimum qualifications and experience:
Effective verbal and written communication skills. Ability to communicate well with guests in English.
Perform job functions with attention to detail speed and accuracy
Physically able to work from ladder move furniture operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity cold/heat dust and noise.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Hospitality industry

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.