Houseperson

Our Houseperson team members provide excellence in cleaning services to guest and owner units offices lobby and common areas throughout the property in compliance with all standards of quality and productivity. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work exclusive Go Hilton Travel HGV Getaway and RCI Travel opening access to discounts at over 1500 brands and resorts. Your daily work location unlocks your specific set of benefits.

Heres why youll love it here- We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $32.25-$33.25 per hour
• Daily Pay
• Medical Dental and Vision insurance from Day One
• Financial Wellness - 401k plan with company match Life insurance Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

Schedule Details:

The Housekeeping Department operates seven days a week. You will be assigned to an eight-hour shift within the operating hours of 6 AM to 11 PM which includes weekdays weekends and holidays based on business needs.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

Additional Responsibilities Include:

• Responds quickly to guests requests in a friendly manner.
• Follows up to ensure guests satisfaction.
• Will be required to work in a fast-paced stressful environment.
• Communicates effectively with dispatch Team Members and guests to ensure the satisfaction of our guests and owners.
• Projects a professional image at all times through appearance and dress.
• Follows companys philosophies policies and procedures and able to effectively communicate them to appropriate departments.
• Ensures resort complies with all federal state and local laws including OSHA.
• Cleans guest corridors landings stairwells delivers guest requests vacuuming carpet cleaning and deep cleaning of all assigned units offices and public areas in compliance with all standards of quality and productivity.
• Reports any maintenance problems damage or missing items to proper housekeeping personnel.
• Reports any suspicious activity to the Security Department.
• Maintains cleaning cart supplies and equipment in a neat and orderly appearance.
• Ensures all assets and supplies for the department are securely stored at all times in a neat and orderly fashion.
• Assists management in maintaining an accurate inventory of linen and supplies.
• Follows all daily projects as assigned.
• Promptly turns in all lost and found items after being properly tagged and identified.
• Properly utilizes the facility management systems (Synergy & Perfect Room) and adheres to the Resort Issued Key Policy.
• May be required to do other duties and special projects as assigned by Housekeeping Management.

What are we looking for

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. At the core of our companys success are our Team Members.

To fulfill this role efficiently you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• Able to work flexible schedules including mornings evenings weekends and holidays
• Basic language interpersonal skills to communicate both verbally and in writing with guests owners and co-workers and fully comprehend job assignments
• Prior experience in Houseperson or related position
• Able to lift up to 50lbs; push/pull cart over 200lbs
• Physically able to work from ladders move furniture operate cleaning equipment and tolerate exposure to general cleaning chemicals
• Ability to tolerate environmental factors such as humidity cold/heat dust and noise

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior customer service or similar related experience

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.