Housekeeping Supervisor

Natural Retreatsis looking for afull-timeHousekeeping Supervisorto join our 360 Blue team in Santa Rosa Beach FL!Under the direction of the Housekeeping Operations Manager theHousekeeping (HK) Supervisoris responsible foroverseeing the Quality Assurance (QA) team ensuring the successful deployment of QA contractorsmaintainingquality standards and fostering accountability within the department. Key responsibilities includeonboardingcontractor hires providing coaching and feedbackmonitoringperformance and proposing strategies for process improvements. TheHKSupervisor collaborates closely with the QA Lead and QA Coordinators to support a high-functioning QA team ensuring consistency and operational excellence across all workflows.

COMPENSATION:$22 - $24 / hour

BENEFITS & PTO:Natural Retreats contributestoboth employeeanddependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Dayswith a$1500 allowanceto book aNR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401Kretirement plan options with3.5% company match
• ShortandLong-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50000 (100% company paid)
• Supplemental Life Insurance (Employee Spouse Child)
• Company Cell Phone

• Recruit screenandonboardQA contractors.
• Maintain ongoing communication with QALeadto hire new contractorsas needed.
• Maintain ongoing communication with cross-functional teams to ensure cleaning standards are met and address any deficiencies.
• Supervise the QA Lead and QA Coordinators ensuring departmental goals are met efficiently.
• Oversee the collection inventory and processing of parking passes ensuring they aremaintainedby the QA team while resolving any issues related to availability or distribution.
• Maintain intermediate involvement in daily housekeeping operations empowering team member(s) to execute tasks effectively.
• Monitor contractor performance and address concerns in partnership with the QA Lead.
• Identifyopportunities for process improvements and propose strategies tooptimizeworkflows.
• Support anyadditionalneeds of coordinator lead and manager.
• Maintain software systemsassistanceand coordinate/update data within our systems.
• Help support and work with the entire HK departmentin order forday to dayoperations to flow smoothly.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the Team Member for this job.


EXPERIENCE & SKILLS:

• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Valid Drivers License
• Experience with Microsoft Office
• Well-developedadministrative and organizational skillsdemonstratedin ability to manage time effectively and meetdeadlines ina fast-pacedenvironment
• Proficiencyin written and verbal communications to multiple stakeholders both internal and external
• Advanced interpersonal skills to make and cultivate strong personal connections and relationships withteamandhomeownersutilizingskills such as:
• Keen attention to detail
• Adaptability
• Outstanding customer service skills
• Problem solving
• Proactivity
• Ability to be flexible and work in a fast-paced environment with hours of work varying especially during peak season
• Ability to work alone and as part of a team

HOURS OF WORK:

This is a full-time position. Due to the nature of the job the team member should be flexible with their hours and must be available to work weekends and holidays as needed. We encourage all of our Team Members to take two (2) days off where possible knowing that guests and owners can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in-season to off-season. Vacation is generally taken outside of peak season.

**As part of our hiring process we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process or those needing job postings in an alternative format may email a request to

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color national origin ancestry sex gender gender identity gender expression pregnancy childbirth or related medical condition religious creed physical disability mental disability age medical condition (cancer) AIDS/HIV marital status veteran status sexual orientation genetic information or any other characteristic protected by federal state or local law. We are dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits Team Member activities and general treatment during employment.