Housekeeping Supervisor PM

Ocean House Management

Housekeeping Supervisor PM

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. 

The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms 20 signature suites.  The Cottage Collection includes 10 privately owned vacation homes.  The Ocean & Harvest Spa is a 12000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients and inspired amenities and resort activities are designed to create extraordinary guest experiences. 

The Watch Hill Inn established in 1845 Watch Hill Inn carries with it a unique history marked by fame natural disasters and among all resilience. Chic minimalist decor intertwines with innovative technology like complimentary Apple TV Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining amenities and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The PM Housekeeping Supervisor oversees the daily operations of the housekeeping department including Room Attendants and Public Area Attendants ensuring guest rooms public spaces and back-of-house areas consistently meet Forbes Five-Star standards. This position provides leadership training coaching and quality assurance while promoting a culture of service excellence teamwork accountability and safety. The Housekeeping Supervisor serves as the department leader on duty during assigned shifts and collaborates closely with other departments to deliver exceptional guest experiences.

Schedule & Availability Expectations

Our properties operate 24 hours a day 7 days a week providing exceptional service to guests throughout the year. As a member of our housekeeping team flexibility in scheduling is important to support business needs and deliver a seamless guest experience.

Team members may be scheduled for weekends holidays evenings and occasional extended shifts based on occupancy levels seasonal demand and operational requirements. During our peak season (Memorial Day through Columbus Day) availability on weekends and holiday periods is especially important.

We strive to create schedules that support both operational success and work-life balance whenever possible. Advance notice for time-off requests is encouraged and requests will be reviewed in consideration of staffing needs and guest demand.

Reporting Relationship

Internal: This position reports to the Director of Housekeeping

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Assign and coordinate daily room assignments based on occupancy levels guest preferences VIP arrivals departures and operational priorities.
• Conduct detailed inspections of guest rooms suites public areas and housekeeping projects to ensure compliance with Forbes Five-Star standards and company expectations.
• Lead mentor and motivate housekeeping team members to achieve departmental goals.
• Monitor employee productivity attendance and performance standards.
• Provide onboarding training coaching and corrective action when appropriate.
• Engage guests warmly creating a welcoming and comfortable environment encouraging the guest to become at ease.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Provide guests with warm farewells and invite them to return.
• Work closely and communicate effectively with all departments but especially front office staff housekeeping food & beverage activities and engineering to ensure the entire guest experience is exceptional yet effortless on the part of the guest.
• Ensure compliance with safety sanitation and company policies.
• Provide amenity and food & beverage delivery to room as required.
• Manage departmental supply inventories and assist with ordering and cost controls.
• Ensure that daily reports logs and other required reporting are completed and pertinent information is properly documented and passed on to the resort management.
• Maintain room number confidentiality and key control.

• Responsible for practicing managing and promoting the Companys Statement of Purpose Service Excellence Pillars and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Companys sustainability programs.
• May be required to clean guest rooms and assume other housekeeping responsibilities as operational needs and staffing levels dictate.
• Perform any other duties which fall within the broad spirit scope and purpose of this job description and which are commensurate with the role.

Required Job Knowledge and Skills

• Previous experience in housekeeping hospitality guest services or a related service-orientated environment required.
• Demonstrated commitment to delivering exceptional guest service and maintaining high standards of cleanliness and presentation.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to lead by example foster teamwork and positively influence others through professional conduct and collaboration.
• Excellent verbal and written communication skills.
• Demonstrated reliability accountability and professionalism.
• Proficiency with basic computer applications including Microsoft Outlook and operational software systems.

Education & Experience

• High school diploma or equivalent required; Associates degree in Hospitality Management or a related field preferred.
• Minimum one (1) year of housekeeping experience in a luxury hotel resort or comparable hospitality environment.
• Prior Forbes Five-Star or luxury property experience preferred.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position.  The person in this position will be required to perform any other job related duties assigned by their supervisor.

Employee Signature: Date:

PHYSICAL ACTIVITIES VISUAL ACUITY AND WORKING CONDITIONS OF: 

Housekeeping Supervisor

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time