Housekeeping Supervisor

The growth and success of our company is driven by the participation commitment and performance of our team members. Achieving high levels of Client Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision values and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!

This position shares in adding warmth and happiness to every guest experience by ensuring that all areas of the hotel are safely and efficiently cleaned to specified standards to ensure high levels of guest satisfaction. He/She supports the Executive Housekeeper and/or Rooms Division Manager in daily operations.

Benefits

Olympia Hospitalitys comprehensive benefits package reflects our commitment to the well-being and security of our team members.

• We provide health dental and vision insurance ensuring access to essential medical services.
• Our 401K program includes a matching component assisting employees in planning for their future retirement.
• Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
• Team members also enjoy seven paid holidays annually fostering work-life balance.
• Additionally we offer employer-paid life insurance along with options for dependent and employee-paid life insurance coverage.
• Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges providing peace of mind and support during difficult times.
• Our paid time off benefit provides flexibility to take time off for vacation personal needs or illness while still receiving their regular pay.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

• Foster a positive work environment that promotes teamwork professionalism and excellence in customer service.
• Maintain rigorous cleanliness and maintenance standards for guest rooms public areas and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies linens and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs. Develop and manage the housekeeping department budget including labor costs supplies and equipment expenses. Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
• Collaborate with other departments including front office maintenance and food and beverage to ensure seamless coordination of guest services and satisfaction.
• Ensure compliance with health safety and environmental regulations as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities including occupancy rates cleaning schedules maintenance issues and staff training.

Skills Required

Core Skills

• Leadership ability to effectively motivate mentor coach & counsel others to perform well (including appropriate documentation)
• Customer Service deliver hospitable service that is attentive friendly efficient and courteous; demonstrate patience tact and diplomacy
• People Skills ability to collaborate create rapport and work effectively with others
• Communication Skills ability to effectively listen & communicate professionally both verbally and in writing
• Problem-Solving & Analytical Skills ability to identify the issue collect and analyze information to understand the problem and effectively resolve. Identify recommend and implement best practices
• Judgment & Discretion appropriately handle confidential and sensitive information
• Organizational & Time Management Skills ability to appropriately schedule time to meet job demands multi-task prioritize follow through and work efficiently with limited supervision
• Aptitude & Adaptability ability to learn quickly and adapt to changing priorities and business needs
• Composure ability to maintain composure and work under pressure managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude proficiency in computer technology i.e. e-mail MS Word Excel & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills

• Leadership problem-solving and basic computer skills; ability to share knowledge and teach others to perform tasks high-level customer service effective communication with guests and team members able to follow instructions learn quickly pay attention to detail and maintain composure when working under pressure.

Experience / Education

• Prior experience as a room attendant or rooms inspector; high school diploma and/or equivalent work experience; bilingual in Spanish is a plus.

Physical Demands

• Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking standing bending and lifting up to 50 pounds; moderate computer keying using both hands and viewing material on a computer screen. Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race color religion age sex sexual orientation gender identity or expression national origin disability genetic information protected veteran status or any other factor protected by applicable law.