Housekeeping Supervisor

*The Fairfield Inn & Suites at Worchester Auburn is looking for a Part-Time Housekeeping Supervisor*

Overview:

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities:

• Resolve guest complaints ensuring guest satisfaction.
• Monitor and maintain cleanliness sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendants carts for proper supplies neatness cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendants have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms fitness center pool area offices and service areas after being cleaned by Floor/Lobby Attendants using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status sexual orientation gender identity or disability status.

*This is a supervisor role. Candidate must have proficiency in English*

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Experience:

Manager