Housekeeping Room Inspector

Qualification Standards

Education & Experience:

• At least 1 year of progressive experience in a hotel or a related field required

• High School diplomaor equivalentpreferred

Tools & Equipment:

• Computercopier scanner other office equipment telephonetwo wayradios

• Industrial washers and dryers industrial presser vacuum buffer extractor housekeeping carts lobby carts elevators brooms buckets mopsfax machine

Work Environment:

• Under variable temperature conditions

• Under variable noise levels

• Outdoors/Indoors

• Around chemicals fumesand orodor hazards

• Around dust and or mite hazards

Physical Requirements:

• Long hourssometimesrequired

• Medium work Lifting up to 50 poundsandpushing/pulling up to 100 poundsoccasionallyand/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects

• Ability to bend stretch twist stoopor reach with your body and armsrepeatedly without difficulty

• Ability to stand for long hours and walk long distances without fatigue

• Ability to work under variable temperatures and noise levels

• Near Vision- The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression -Must be able to convey& understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary

• Must have the ability to assimilate complex information data etc. from multiple sources and consider adjust or modify to meet the constraints of theparticular need

• Must be effective at listening to understanding and clarifying the concerns and issuesraised by co-workers and guests

• Mathematical Reasoning-Must be able to work with and understand basic arithmetic functions

• Must be able to identify differences and similarities detect changes in circumstances or events and analyze and evaluateresults;choosing the best solution to solve problems.

• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendlyservice orientedmanner

• Maintain regular attendance in compliance with New Castle standards as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming which include wearing the properbusiness attire and nametag when working

• Comply at all timeswith New Castle standards and regulations to encourage safe and efficient hotel operations

• Inspect work performed to ensure that it meetsspecificationsand established standards.

• Select the most suitable cleaning materials for different types of linens furniture flooring and surfaces

• Instruct staff in work policies and procedures and the use and maintenance of equipment

• Secure issued keysat all times report lost or stolen keys immediately

• Follow proper SOP on entering and securing guest rooms

• Report all lost and found items toservice express

• Report any maintenance repairs immediately toservice express

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

• Communicate to supervisors/managers any performance challenges that may require actionssuch as:promotions transfers and dismissals

• Advise managers front desk agents or admitting personnel of rooms ready for occupancy

• Notify Room Attendant(s) of any deficiencies found in room and not on Attendants board. Provide coaching to Room Attendant and provide visual examples whenever possible

• Re-inspect corrected rooms

• Enter room status into rooms system

• Inspect Room Attendantcarts closetsand boards

• Assist with on-going training

• Clean guest rooms when needed

• Completes a floor walk of all floors inspects carpets walls ashtrays mirrors & lights daily

• Balance and prepare individual paperwork for closing of shift

• Connect with the manager on duty at the front office prior to leaving the shift

Marginal

• Participate in all hotel and departmental meetings as requested

• Other duties as required

Required Experience:

IC