Housekeeping Manager The Ivy Hotel

The Ivy Hotel is seeking an experienced detail-oriented and highly engaged Housekeeping Manager to lead daily housekeeping operations and ensure the hotel is maintained to the highest standards of cleanliness presentation comfort and care.

As a small luxury boutique property The Ivy depends on consistency discretion and attention to detail in every guest room public space and back-of-house area. This role is both hands-on and leadership-focused. The Housekeeping Manager is expected to be highly visible throughout the property actively engaged with the housekeeping team and comfortable stepping in wherever needed to support the operation and guest experience.

The ideal candidate brings strong housekeeping leadership experience excellent organizational skills a refined eye for detail and a natural commitment to gracious hospitality.

Housekeeping Operations

• Oversee the daily cleaning inspection and presentation of guest rooms suites public areas offices and back-of-house spaces.
• Ensure all rooms and guest-facing areas meet The Ivys standards for cleanliness comfort and presentation.
• Conduct regular room inspections and property walkthroughs to identify and address service cleanliness or maintenance needs.
• Monitor room readiness and housekeeping productivity throughout the day.
• Coordinate closely with the FOH to ensure accurate room status timely arrivals special requests and guest preferences.
• Communicate maintenance issues promptly and follow through to ensure completion.
• Step in operationally wherever necessary to support the team and maintain service standards.

Leadership & Team Development

• Recruit onboard train coach and develop housekeeping team members.
• Create and manage schedules to ensure appropriate coverage productivity and operational efficiency.
• Set clear expectations for cleanliness presentation guest service and daily responsibilities.
• Provide ongoing feedback coaching and performance support.
• Lead by example with professionalism humility and a strong work ethic.
• Foster a warm respectful collaborative and accountable workplace culture.

Guest Experience & Service

• Support The Ivys commitment to warm personalized and discreet service.
• Respond promptly and professionally to guest requests concerns and service needs.
• Ensure guest preferences special requests amenities and VIP details are handled accurately and thoughtfully.
• Maintain awareness of guest activity arrivals departures and property needs throughout the day.
• Represent the housekeeping department with professionalism care and attention to detail.

Inventory & Departmental Management

• Manage housekeeping inventories including linens terry guest supplies cleaning products amenities and equipment.
• Maintain appropriate par levels ordering schedules and organized storage areas.
• Monitor usage waste purchasing and departmental expenses.
• Work with vendors and suppliers to ensure product quality consistency and cost efficiency.
• Support budget goals while maintaining service standards and overall guest experience.

Safety & Compliance

• Ensure compliance with hotel policies safety standards OSHA regulations and health and sanitation requirements.
• Ensure proper handling labeling and storage of cleaning chemicals.
• Conduct regular safety training and reinforce safe work practices.
• Maintain clean organized and safe work areas for the housekeeping team.
• Respond to operational issues calmly and effectively.

** Please include a COVER LETTER outlining why youre a great fit for the role. Applications without this will not be considered.**

Qualifications :

• Minimum 35 years of housekeeping leadership experience in a luxury hotel boutique hotel resort or similar hospitality environment.
• Proven ability to lead train and hold a team accountable while maintaining high standards.
• Strong organizational time management and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and a genuine commitment to quality.
• Experience with hotel PMS systems such as Opera is preferred.
• Ability to work a flexible schedule based on operational needs including weekends and holidays as required.

Personal Attributes

• Warm professional and polished demeanor.
• Strong eye for detail and presentation.
• Hands-on dependable and highly organized.
• Calm under pressure and solutions-oriented.
• Collaborative low-ego leadership style.
• Comfortable leading with both warmth and accountability.
• Pride in creating a clean comfortable and beautifully maintained guest environment.

Physical Requirements

• Ability to stand walk bend lift and move throughout the property for extended periods.
• Ability to lift up to 30 pounds occasionally.
• Ability to inspect guest rooms bathrooms public spaces and back-of-house areas thoroughly and efficiently.
• Ability to step into housekeeping tasks when needed.

Additional Information :

We offer:

• Competitive compensation
• Comprehensive health and dental coverage
• Disability and life insurance options
• Retail and hospitality perks
• A high-quality daily staff meal
• Support for ongoing learning and development
• Paid vacation and holidays
• Retirement savings plan
• A collaborative supportive team environment

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check and pre-employment drug test conducted in accordance with applicable federal state and local laws. 

We look forward to hearing from you! 

Remote Work :

No

Employment Type :

Full-time