Housekeeping Manager Housing
Job Location:
Washington, DC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
AtPlacemakr exceptional resident experiences begin with clean comfortable and well-maintained homes. As the Housekeeping Manager your mission is to lead the housekeeping operation by ensuring every residence consistently meetsPlacemakrscleanliness standards while delivering efficient cost-effective and reliable service across your assigned portfolio.
Around here no two days look the same (which is exactly how we like it).Youllbalance competing priorities coordinate cleaning schedules across multiple communities manage both internal and third-party housekeeping teams and partner closely with operational leaders to ensure residences are prepared on time and to standard. Whetheryoureinspecting residences coaching team members managing vendor performance or solving operational challengesyoullcreate consistency through leadership organization and accountability.
Reporting directly to the General Manageryoulloversee the day-to-day housekeeping operation while partnering closely with Housing Coordinators the Housing Program Manager Resident Experience Maintenance and Property Leadership to support the Resident Ready process and deliver exceptional resident experiences.
Success in this role requires exceptional leadership organization operational planning and attention to a culture of accountability quality and continuous improvement while ensuring the housekeeping operation supports both resident satisfaction and financial performance.
This position requires regular travel between assignedPlacemakr-managed communities throughout the Washington metropolitan Managers should expect to spendthe majority oftheir time actively supporting housekeeping operations conducting inspections coaching team members collaborating with operational partners and ensuring consistent execution ofPlacemakrscleanliness standards across multiple communities.
This position requires open availability for flexible scheduling including mornings eveningsweekendsand holidays on a rotational basis and as the needs of the business call for it.
Own the overall success of the housekeeping operation by ensuring exceptional cleanliness operational efficiency cost control and Resident Ready execution across your assigned portfolio.
Lead coach develop and hold Housekeeping Supervisors Housekeepers and Housepersons accountable for delivering exceptional quality productivity and service while embodyingPlacemakrsCore Values and Community Norms.
Manage the daily coordination of departurecleansmonthly occupied cleanings inspections and special cleaning projects across multiple communities.
Partner closely with Housing Coordinators and the Housing Program Manager to prioritize Resident Ready activities and ensure residences are prepared for occupancy on schedule.
Coordinate and oversee both internal housekeeping teams and third-party cleaning vendors ensuring consistent execution accountability and adherence toPlacemakrquality standards.
Conduct routine quality inspections and cleanliness audits while providing immediate coaching and corrective action when standards are not met.
Develop daily work assignments and staffing plans based on occupancy operational priorities resident schedules and business needs.
Lead housekeeping operations by coordinating and holding third-party housekeeping partners accountable for staffingscheduling training quality performance and service deliveryin accordance withPlacemakrstandards.
Monitor vendor performance communicate expectations clearly and ensure service level agreements and quality standards are consistently achieved.
Maintain housekeeping inventories linen supplies cleaning equipment and operational resources while controlling expenses and minimizing waste.
Monitor departmental productivitylaborutilization supply costs and operational KPIs whileidentifyingopportunities to improve efficiency and profitability.
Partner with Resident Experience Maintenance Housing Operations and Property Leadership to proactivelyidentifyoperational challenges and ensuretimelyresolution.
Ensure compliance with client requirements company policies confidentiality standards safety procedures and Standard Operating Procedures.
Provide hands-on operational support during periods of high business demand recognizing that great leadership means supporting your team when it matters most.
Additionalduties and responsibilities as assigned. AtPlacemakr this phraseisnta catch-allitsthe way we work.
Four or more years of housekeeping hospitality multifamily housing facilities or residential cleaning experience.
Two or more years of leadership experience managing housekeeping or operational teams.
Experience managingboththird-party service providers.
- A valid unrevoked drivers license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day.
Strong organizational and logistical planning skills with the ability to coordinate cleaning operations across multiple locations.
Demonstrated experiencemaintaininghigh-qualitystandards through inspections coaching and accountability.
Experience managing inventories operational supplieslaborproductivity and departmental expenses.
Strong communicationand relationship-building skills with the ability to collaborate across multiple operational departments.
Excellent problem-solving skills and the ability to adapt quickly to changing operational priorities.
High degree of professionalism integrity accountability and discretion when handling sensitive resident client partner and company information.
Comfortable learning andutilizingmultiple technology platforms and operational systems.
You embody our Property Team Mission ofCustomer Consistency and Community (Norms).
You lead by example and embody the core values ofPlacemakr. You Own It. You Make It Better. You Treat People Right.
Housekeeping Managers will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Managers and an exceptional resident experience.
- Competitive salary
- Company stock options
- 401k 4% employer matching program
- Medical Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 20 days of paid time off (PTO) per year with the flexibility to use it roll it over or cash it out!
- PTO increases to 25 days per year after 2.5 years of employment
- Up to 8 floating holidays per year so you can celebrate what matters most to you!
- Monthly cell phone reimbursement and health & wellness stipend
- Management Training Program
- Paid Parental Leave
- Paid Life Insurance
- ZayZoon as an option to access your paycheck before your payday
- Plus discounts to stay at select Placemakr properties all over the US
Required Experience:
Manager
About Company
Experience comfort and convenience at our apartment-hotels. Enjoy spacious units with the amenities of home, plus prime locations and hospitality services.
