Housekeeping Assistant Coordinator

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR) our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How its going (and growing)

With a talented team of 750 Roofsters our collaborative can-do culture is what fuels our 2022 we closed on our Series E raising $240 million and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software) RentPrep (tenant screening and placement service for landlords) and Mynd (property management platform for both Retail and Institutional investors). In 2025 Roofstock took an ownership stake in Casago (short-term rental management services) expanding our platform to support both long-term and short-term rental investment services.

Roofstocks Values Short-Term Rental (STR) Org Reflection

• We are entrepreneurs Launch a startup within a startup
• We are better together Work across functions & business units to do it fast and well
• We focus on impact Build a profitable business unit with satisfied owners teammates and guests
• We think like investors Enhance owners and Roofstocks ROI

About the Team

Roofstocks STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people in particular our owners our guests and our teammates. We extend our hospitality to everyone around us theres no such thing as not my job and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business things are fast-paced intense and exhilarating. And when the team wins we all win.

About the Role

As the Back of House Coordinator you will be the administrative and logistical backbone of local STR operations. Youll work closely with the Team Lead Back of House to ensure inventory is managed vendors are supported and the field team is equipped to focus on our guests and owners in the field.

You will serve as the key point of coordination across multiple back-of-house functions housekeeping maintenance ticket flow and warehousing helping to keep the market running smoothly and ensuring guests and owners have a seamless experience.

This role is ideal for someone highly organized responsive and energized by fast-paced problem solving. This role is an hourly non-exempt position.

Responsibilities

• Assist in managing warehouse and storage space keeping areas tidy and organized
• Track inventory usage and restock needs for consumables linens and key operating supplies both in central warehouses and satellite storage locations
• Coordinate delivery or retrieval of inventory and supplies to/from homes as needed
• Assist the Team Lead Back of House with the management of housekeeping vendors and teams
• Support the Team Lead Back of House and other market team members with the coordination and management of third party maintenance vendors as needed
• Log and report field activity data into our operational systems with accuracy and timeliness as needed
• Execute market-level projects which touch multiple zones/teams and are better handled by the Back of House team than a specific zone team such as updating branded materials around the market
• Rotate between being warehouse-based and field-based as needed to support each days work
• Other duties as assigned

Qualifications

• 23 years of experience in operations coordination logistics or hospitality support
• Excellent attention to detail and time management
• Strong written and verbal communication skills
• Ability to remain calm and responsive in fast-moving operational environments
• Comfortable working both in the field and in office/warehouse environments
• Tech savvy and experienced with mobile scheduling task tools or PMS platforms as well as Google Workspace

Compensation

The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately in determining your pay it will be based on several factors including location job-related knowledge skills experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health dental vision insurance and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation. (Do NOT INCLUDE this verbiage for any New York-based job posting per Legal as of 08/2/2024)

Commitment to Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race color religion sex gender gender expression gender identity national origin ancestry citizenship age physical or mental disability marital status sexual orientation military or veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff training and social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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