House Attendant

Job Description

Job Title: House Attendant

Department: Housekeeping

Supervision Exercised: N/A

Supervision Received:Executive Housekeeper Housekeeping Supervisor

Job Summary: Maintain cleanliness standards of the hotel in all public areas guest floors and guest rooms.

Job Duties include the following:

Operations:

• Clean and maintain the cleanliness and appearance of the hotel lobby hallways public restrooms and public areas of the hotel

• Deep cleaning assigned areas of the hotel

• Clean and maintain the appearance of the surrounding areas of the hotel including the sidewalk and stairs

• Deliver housekeeping items to guest rooms upon request from the Front Desk or Supervisor

• Greet each guest that you encounter in the hallways lobby or public areas with Good Morning or Good Afternoon or Good Evening

• Quickly respond to guest requests in a timely and friendly manner

• Follow procedures for entering and leaving guest rooms

• Follow all instructions when filling spray bottles with cleaning chemicals never mix chemicals

• Turn in keys and radio to the Housekeeping Department when shift ends

• Work in a safe manner to prevent injury to yourself other staff members or our valued guests

• Maintain organization and cleanliness of Room Attendants closets guest areas and Hotel facilities

• Report to work on time and in uniform maintains personal hygiene.

Administrative & Communication:

• Communicate effectively with other departments (e.g. housekeeping engineering F&B) to ensure guest needs are met utilizing tools like Quore Outlook Hotel Radios to communicate.

• Communicate to Supervisor when recovering any and all lost and found items

• Watch for safety hazards and report them immediately to your Department Supervisor

• Follow up with guest requests/complaints.

Minimum Requirements:

• A minimum of one (6) months in housekeeping or customer service preferably in a hotel setting such as Hilton Marriott Hyatt or other hotel brand.

• Must have a flexible schedule and be available to work mornings evenings weekends and holidays.

• Must have exceptional customer service skills.

• Must be authorized to work in the US.

Position Disclaimer:
This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties responsibilities or qualifications. Management reserves the right to modify add or assign duties as necessary to meet business needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop kneel crouch or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 vision abilities required by this job include close vision distance vision and ability to adjust focus.