Hotel Support & Content Coordinator

MICHELIN Guide and Tablet Hotels are two brands within the Michelin Lifestyle ecosystem thatcompriseour hotel booking about discovering the worlds most extraordinary hotels places whereyoullfind a memorable experience not just a room for the the earth evaluating hotels that meet ourhigh standardsacross every price point creating a hand-pickedselectionthatsproven and inspired.

Our mission is to open doors to places people will love that they might not have found on their ownextraordinaryplaces that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.

Headquartered in New York City and Paris weoperatein eight languages and now recommend over 6000 incredible hotelslocatedin over a hundred different countries. And if you really want to take it tothenext level our Plus membership provides VIP upgrades and amenities at hundreds of our properties.

Hotel Support & Content Coordinator

As ourHotel Support &Content Coordinatoryoullreport to theHead ofBusiness Developmentandsupporta variety of teams includingContent Design ConnectivityandCustomerServiceto ensure that information for every hotel partnerisaccurate clear and consistent across the Tablet Hotels and MICHELIN Guide websites and mobile apps ecosystem.

The ideal candidate will have a strong interest in ecommerce and be an active participant in helping us build a compelling user experience that generates hotel bookings MICHELIN Key communication support during peak activity periods.

Hotel Content Extranet & Photo Updates:

• Act as theprimary owner of incoming hotel content requests(descriptions images amenities property details).

• Troubleshoot andassisthotels with Extranet-related issues including MFA reset support.

• Execute approved updates to hotel descriptions and images across internal systems.

• Ensure content accuracy consistency and alignment with internal quality and content standards.

• Proactivelyfollow up with internal teams or hotel partners when information is missing unclear or incomplete.

Request Triage & Operational Ownership:

• Serve as thefirst point of review for all content-related requests.

• Triage prioritize and process requestsefficiently escalating only when necessary.

• Helpreduce operational noiseby filtering and organizing inbound requests before they reach Business Development and Distribution Managers.

Quality Control & Continuous Improvement:

• Perform finalquality checksbefore closing requests to ensure all updates meet brand and content standards.

• Share insights and recommendationswith management to help improve workflows documentation and internal processes over time.

Peak Period & Award Support:

• Provideadditionaloperational supportduring peak periods including the annualMICHELIN Keyaward cycle.

• Distribute MICHELIN Key communication kits and logo assets to hotels upon request.

Education andProfessional Skills:

• 13 years of experience in hospitalityoperations coordinationorcontent management.

• Comfort working withgloballyshared inboxes ticketing systemsandworkflows.

• Familiarity with extranets content management systemsandhotel platforms.

This is a hybrid role requiring two days per week in our New York City office.

$80kAnnual salary