Hotel Sales Coordinator & Office Assistant

Hotel Sales & Office Coordinator

Hotel Indigo Traverse City is seeking an organized and professional Hotel Sales & Office Coordinator to support group sales reservations billing and general hotel administration. This on-site position serves as a key point of contact for group clients and works closely with the General Manager Accounting/HR office sales team and hotel operations.

Key Responsibilities

• Respond to group inquiries and provide timely professional follow-up.
• Create and manage group room blocks reservations rooming lists rates and special requests.
• Monitor group pickup cutoff dates deposits and payment deadlines.
• Coordinate group billing instructions charge routing invoices and final payments.
• Research and resolve billing questions or discrepancies.
• Maintain accurate group files client correspondence and reservation records.
• Provide basic administrative support to the General Manager Accounting/HR office and executive team.
• Assist with reports spreadsheets filing data entry correspondence and special projects.
• Communicate group details and changes to the appropriate hotel departments.

Qualifications

• Previous experience using a hotel property management system is required.
• Experience with hotel reservations group sales billing front office operations or administrative support is preferred.
• Proficiency with Microsoft Office including Outlook Word and Excel.
• Strong organizational communication and customer-service skills.
• Excellent accuracy and attention to detail.
• Ability to work independently manage multiple priorities and meet deadlines.
• Professional demeanor and discretion when handling confidential guest employee and financial information.
• High school diploma or equivalent required.

This is an on-site position that will primarily work during normal business hours with flexibility based on group activity and hotel needs.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking climbing bending reaching pulling pushing kneeling and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

• Health Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED