Hotel Reservations Specialist

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

The Hotel Reservations Specialist provides exceptional service to hotel guests through phone and email interactions processing reservation and payment transactions and providing information and assistance to enhance guest enjoyment of their vacation experience.

As aHotel Reservations Specialist you would be responsible for:

• Servicing a large volume of inbound and outbound calls and emails from hotel guests processing transactions in the reservations system with accuracy and attention to detail delivering exceptional customer service in a friendly personalized manner
• Providing accurate comprehensive information and recommendations about our properties products and services
• Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction
• Responding to Owner emails and requests for call-backs within established response time standards
• Taking personal ownership in resolving issues and complaints by thoroughly researching the issue identifying solution options advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

Why do Team Members Like Working for us

• Excellent health care options (medical dental and vision that encourage preventative care)
• Paid Time Off (PTO) that allows for rest relaxation or recuperation
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
• Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
• Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount
• Daily Pay Option*

*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

To fulfill this role successfully you must possess the following minimum qualifications and experience:

• A positive professional individual with a friendly service-oriented demeanor
• Outstanding written listening and verbal communication skills.
• Ability to access read and accurately input data in a moderately sophisticated computer system
• Ability to make accurate mathematical calculations using a 10-key calculator
• Ability to effectively prioritize and adapt to change within a fast-paced business environment
• Ability to handle and diffuse problem situations with courtesy empathy and a solution driven approach
• Ability to switch between multiple systems and software programs to complete all work processes
• Computer proficiency in Microsoft Word Excel and Outlook
• Must live in the Las Vegas NV or Orlando FL area

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.