DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Hotel Manager
Alma San Juan Hotel Old San Juan Puerto Rico
Join Alma San Juan
At Alma San Juan we believe hospitality is more than serviceits about creating meaningful experiences. As a 56-room lifestyle hotel in the heart of Old San Juan and part of Marriotts Autograph Collection we are dedicated to delivering exceptional guest experiences through personalized service thoughtful design and outstanding culinary offerings.
Our property features:
Mar y Rosa a vibrant rooftop dining experience
Andaluz refined haute cuisine in an elegant setting
Café at Alma a contemporary café serving locals and travelers alike
We are seeking a passionate and experienced Hotel Manager to join our leadership team and help drive operational excellence guest satisfaction and team development.
Position Summary
Reporting directly to the Managing Director the Hotel Manager serves as the second-in-command of the hotel operation and oversees the daily management of Front Office Housekeeping and Engineering departments.
This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel environment.
Key Responsibilities
Operational Leadership
Oversee Front Office Housekeeping and Engineering operations.
Serve as Manager on Duty as needed.
Ensure compliance with Marriott Autograph Collection standards.
Maintain operational excellence and service consistency.
Guest Experience
Deliver exceptional guest satisfaction throughout the entire guest journey.
Resolve guest concerns and service recovery situations promptly.
Oversee VIP owner and special guest requests.
Team Leadership & Development
Lead coach and develop department leaders and associates.
Support recruitment training performance management and succession planning.
Foster a culture of accountability teamwork and hospitality excellence.
Financial & Business Performance
Support budgeting forecasting labor management and expense control.
Monitor departmental productivity and operational efficiency.
Drive continuous improvement through guest feedback and performance metrics.
Qualifications
Required
Minimum 5 years of progressive hotel operations leadership experience.
Experience managing Front Office Housekeeping and/or Engineering teams.
Strong leadership communication and problem-solving skills.
Bilingual in English and Spanish.
Availability to work evenings weekends holidays and rotating schedules.
Preferred
Bachelors degree in Hospitality Management Business Administration or related field.
Marriott International experience.
Experience in lifestyle luxury boutique or Autograph Collection hotels.
What Were Looking For
The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment inspires teams to perform at their best and is passionate about creating memorable guest experiences.
If youre ready to take the next step in your hospitality leadership career wed love to hear from you.
Apply today and become part of the Alma San Juan experience.
The position offers a salary of $65000 $75000 (based on experience) and includes 15 days of vacation per year 12 sick days 100% employee coverage under our medical plan parking a $50/month phone allowance a birthday day off with a $50 bonus holidays with a compensatory day off and benefits at our restaurants and within the hotel (30% discount). All applicable Marriott benefits relocation is negotiable.
This company is an equal opportunity employer.
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