Hotel Maintenance (Engineering) Full Time

Hotel Maintenance - Full Time

$22 to $25 per

The Job

• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Maintenance and Repairs: Perform routine maintenance inspections and repairs on all mechanical electrical carpentry plumbing and finish work in the hotel including HVAC elevators fire safety systems generators lighting and water supply system
• Prioritize work orders through urgent requests and establish hotel area down times in order to minimize inconveniencing guests.
• Ensure timely and accurate completion of projects.
• Assist in checking electrical systems such as air conditioning controls television sets and lighting systems and make minor repairs and/or replacement orders.
• Assist in checking and making routine repairs and assist with major repairs of all hotel equipment including small appliances kitchen equipment boilers HVAC hand and power tools and general plumbing systems and fixtures such as pipelines toilets sinks and other kitchen and bathroom equipment.
• Refurbish furniture and fixtures within guest rooms such as cabinets tables chairs door windows and counters. Paint and finish furniture and fixtures if needed.
• Troubleshooting: Diagnose and troubleshoot equipment malfunctions and system failures promptly resolving issues to minimize guest inconvenience and downtime.
• Preventive Maintenance: assist maintenance team with preventive maintenance program to ensure the reliability and longevity of all equipment and systems. Regularly inspect and service equipment to prevent breakdowns.
• Emergency Response: Respond swiftly and effectively to emergency situations such as power outages leaks floods and fire alarms. Collaborate with other hotel staff to maintain guest safety during such events.
• Guest Support: Provide timely and courteous support to guests who report maintenance issues in their rooms or public areas. Address their concerns efficiently to ensure guest satisfaction.
• Inventory Management: Maintain an inventory of tools equipment and spare parts required for maintenance and repair tasks. Replenish stock as needed and keep organized records of inventory levels.
• Collaboration: Collaborate with other departments such as housekeeping and front desk to coordinate maintenance activities and support the overall hotel operations.
• Safety and Compliance: Ensure compliance with all safety regulations and protocols including those related to fire prevention electrical safety and hazardous materials. Maintain accurate records of inspections and maintenance activities.
• Participate in OSHA/Safety Programs as needed/required.
• Inspect plan and ensure that all materials and equipment are in complete readiness for service.
• Ensure security cleanliness preventive maintenance and repair of engineering tools equipment and safety features according to established procedures within budget.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies service procedures and standards.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read write and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions both verbally and written.
• Ability to work a flexible schedule that may include evenings weekends and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn understand and work within POS PMS CRM and other Hospitality-specific software systems.
• Must have the ability to deal effectively and interact well with guests vendors and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Supervision

• Reports to the Chief Engineer/Asst. Chief Engineer/GM depending on property.

Education and Experience

• High School Diploma or equivalent.
• Minimum of 1 year in a maintenance capacity required.
• Previous experience working with heavy machinery and tools.
• Thorough knowledge of OSHA requirements.
• Basic knowledge of swimming pools and chemicals preferred.
• Basic knowledge of repairing and replacing: electrical plumbing systems painting HVAC equipment refrigeration kitchen equipment and general property maintenance.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift carry push pull 50 lbs and occasionally up to 100 lbs.
• Must be able to perform simple grasping fine manipulation and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally.
• Must be able to bend squat crawl kneel push pull walk on uneven surfaces on a frequent basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• Must be able to walk outside in a variety of weather conditions (rain wind heat).
• Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain wind heat).
• Must be able to work in variable room temperatures.
• Must be able to work with loud noises.
• Must have good vision either natural or with corrective lenses.