Hotel Group Desk Coordinator (Caesars New Orleans)

The Group Desk Coordinator plays a key role in supporting group sales and hotel operations by ensuring seamless communication accurate planning and exceptional service delivery for contracted groups. This position acts as the central liaison between Sales Hotel Operations Food & Beverage and external clients. The Group Desk Coordinator ensures that every group experiences the signature Caesars level of hospitality from initial booking through departure.

• Manage and maintain group room blocks reservations and rooming lists with accuracy and attention to detail..
• Enter update and audit group information in property management and sales systems.
• Manages group resumes and prepares internal communication documents as needed.
• Track deposit schedules billing arrangements and payment deadlines to ensure compliance.
• Serve as a primary point of contact for group clients for pre-arrival coordination and general inquiries.
• Communicate group needs clearly to internal departments including Front Desk Housekeeping Security Catering and F&B.
• Support on-site group arrivals departures and VIP check-ins when required.
• Reconcile group pick-up attrition and billing details post-event.
• Prepare daily weekly and monthly reports related to group activity room block performance and revenue.
• Maintain organized digital and physical files for all group accounts.
• Uphold Caesars Entertainment service standards and ensure a consistent polished guest experience.
• Anticipate client needs and collaborate with departments to exceed expectations.
• Support problem resolution with professionalism and urgency.
• Performs any other assigned duties as required or requested.

• Previous experience in hospitality hotel operations sales support or event coordination preferred.
• Strong organizational skills with the ability to manage multiple deadlines.
• Excellent communication and interpersonal abilities.
• Proficiency with hotel systems (e.g. LMS/Opera Delphi Salesforce or similar) is a plus.
• Ability to work in a fast-paced environment with a high level of accuracy.
• Flexible schedule availability including holidays weekends or evenings as needed for group activity.

A few more things

• Must be able to maneuver in and around the hotel and casino areas.
• Must be able to respond calmly in a crisis and demanding situations particularly when the situations involve customer conflicts.
• Must be able to speak write and understand English.
• Must be able to stoop and bend as well as maneuver up and down stairs.
• Must have the manual dexterity to be able to type grab grip pull hold tear sort reach and file paperwork.
• Must be able to work in crowded noisy or otherwise stressful environments.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact
• Must be able to work flexible hours including holidays weekends or evenings.
• Must be able to handle a heavy business volume and sensitive situations relating to team member candidate and guest problems in a timely manner.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to lift and carry 35 pounds.
• Must be able to bend crouch kneel twist and work at a desk/counter when performing functions of the job.
• Respond to visual and aural cues.
• Must have manual dexterity to operate all office equipment.
• Must be able to recognize and respond to individuals with questions.
• Must be able to maneuver around office and property.

GAMING PERMIT: NOT REQUIRED