Hotel General Manager

Hotel General Manager

Certified Hospitality. is a Mississippi-based and family-owned hospitality company. We are looking for a hotel General Manager to add to our family. Seeking individuals with stable job history which demonstrates upward career and salary progression.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls SOPs policies procedures and service standards.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reportson a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms Food & Beverage Admin & General on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staffs.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization Occupational Health & Safety Act fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Available to work when needed including weekends holidays and nights.

EXPERIENCE:

At least 5 to 10 years experience in the hospitality industry with significant luxury and international experience ideally including experience in remote locations.

Required Experience:

Director