Hotel Front Desk Agent

Job Purpose: To make confirm and cancel reservations for guests in a pleasant professional and efficient manner creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

Join the Sheraton Augusta Hotel as a Hotel Front Desk Agent and be the welcoming face for our guests in Augusta this key role you will provide exceptional customer service assist with reservations check-ins and check-outs and ensure each guest has a seamless and enjoyable experience during their stay.

• Greet and welcome guests upon arrival with a friendly and professional attitude.
• Manage check-in and check-out procedures efficiently and accurately using the hotels reservation system.
• Handle guest inquiries requests and complaints promptly and effectively.
• Maintain up-to-date knowledge of hotel services amenities and local attractions to assist guests.
• Coordinate with housekeeping maintenance and other hotel departments to ensure guest satisfaction.
• Process payments and maintain accurate billing records.
• Ensure the front desk area is tidy and organized at all times.

• Previous experience in a front desk or customer service role preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficient with computer systems and reservation software.
• Strong attention to detail and organizational skills.
• Availability to work flexible shifts including weekends and holidays.

• Employee discounts on hotel stays and amenities.
• Opportunities for professional growth and development within the Core Hotel properties.
• Friendly and supportive work environment.

• Keep daily records of room availability rates; Set the house (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily

• Enforce hotel and company credit policies.

• Make confirm and cancel reservations usually over telephone fax or other reservation system; track and bill no-show guests.

• Complete training in MGS DLZ Learning

• May perform duties of a general clerical nature within the hotel.

• Attend and is involved in monthly front desk meetings.

• Work closely with sales department to implement strategies to maximize room revenue.

• May fill-in on front desk.

• Other duties as assigned.

Education

• HS Diploma or equivalent

Experience

• 1 year of previous experience as front desk agent