HOT179 Operations Manager
Job Location:
Glen Allen, VA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title: Operations Manager
The Hotel Operations Manager oversees the daily operations of all core rooms division and guest-facing departments. This includes Front Office Housekeeping Guest Services Maintenance and often coordinating closely with Food & Beverage. The primary goal is to balance flawless guest satisfaction with strict operational efficiency and team morale.
Ensure all departments deliver service that meets or exceeds company and brand quality metrics.
Actively interact with guests handle escalated complaints gracefully and implement strategies to boost satisfaction scores.
Conduct daily inspections of public spaces guest rooms and back-of-house areas to ensure immaculate cleanliness safety and visual appeal.
Hire train mentor and schedule department heads and supervisors.
Foster a positive collaborative working environment to keep turnover low and service quality high.
Conduct regular evaluations and handle disciplinary actions or promotions fairly.
Manage labor coststhe highest variable expense in hotelsby aligning staffing schedules with occupancy forecasts.
Monitor operational budgets approve department expenses and help control waste and loss.
Oversee relationships with third-party contractors such as linen services outsourced security or deep cleaning crews.
Qualifications
| Requirement | Description |
| Experience | Typically 35 years of hotel supervisory or management experience such as Front Office Manager or Executive Housekeeper. |
| Education | Bachelors degree in Hospitality Management or Business Administration is preferred though equivalent industry experience is highly valued. |
| Tech Savvy | High proficiency with Property Management Systems (PMS) like Opera HMS or Cloudbeds alongside standard inventory and scheduling software. |
| Soft Skills | Exceptional crisis management emotional intelligence and the ability to stay calm when multiple things go wrong at once. |
This position requires the ability to stand walk and remain active for extended periods of up to an entire 8 to 10-hour shift.
The manager must frequently ascend and descend stairs navigate tight back-of-house corridors and move across large properties quickly.
The role involves regular lifting carrying pushing and pulling of objects up to 30 pounds such as luggage linen carts or supply boxes.
It requires full physical mobility to bend stoop kneel and reach high or low spaces during room and property inspections.
The candidate must possess the visual acuity and focus to inspect rooms for cleanliness details and review fine print on financial and digital property management reports
Required Experience:
Manager
About Company
Shamin Hotels, based in Richmond, Virginia, is a family-owned hotel management and ownership company that owns and operates over 70 hotels across 5 states.
